Top Headlines
Improve the Member Experience by Redefining ‘Innovation’
Knowing and innovating go hand in hand. Sooper Credit Union shares how to create new ideas with existing resources and staff.
Alaska ‘Microsites’ Help Tongass FCU Expand its Footprint and Transform Lives
Ketchikan-based credit union discovers new way to reach communities in need.
Filene Research Institute Invites up to 50 Credit Unions to Enroll in Innovation Study
The deadline to enroll is May 31, and free participation is filled on a first-come, first-served basis.
Daily ‘Micro-interactions’ Key to Member Financial Wellness and Credit Union Growth
New research indicates convenient tools that manage day-to-day needs can help reassure consumers during this period of financial uncertainty.
Navigate the Latest Complexities in Compliance
Guidance from regulatory agencies can emerge at the last minute — find out where to catch the latest news.
Faster Payments: Strategic Decisions and the Member Experience
Alloya Corporate FCU summarizes key decisions and considerations credit unions should keep in mind when embarking on a faster payments journey.
TruWest Asked, Staff Answered
An employee program at the Arizona cooperative solicits ideas for saving money and improving member services.
Podcast: ‘How Five Credit Unions Joined Forces to Tackle Affordable Housing’
Washington-based credit unions joined forces to invest $11.1 million toward housing in the city of Renton.
Unitus Community Credit Union Becomes First Pacific Northwest CU to Launch Spanish ChatBot
The credit union’s website is available in both languages.
Anatomy of a Banking Consumer
What financial institutions need to know about Gen Z, Millennials, Gen X and more.
Lenders are Critical to a Healthy Balance Sheet
Data presented at the Lenders Council demonstrated the “unprecedented loan growth” among credit unions in 2022, which exceeded the previous three years combined.
Fintech Options Abound Today. What’s Right for You?
All credit unions — even smaller ones — should consider the pros and cons of their legacy provider.
Oregon Credit Union Act Update Legislation Passes
HB3200A passed both the House and Senate and now heads to Gov. Tina Kotek’s desk for her signature.
Wyoming Credit Unions Unite to Build Veteran’s New Home
Blue FCU and seven other credit unions teamed up for the ‘House That Credit Unions Built’ program.
3 Near-Term Strategies for Digitally Transforming Credit Unions
Credit unions that believe their advantage is member service yet find evidence to the contrary may want to reexamine their perceived advantages.
Meet the GoWest Advanced Leadership Program Scholarship Winner
Kiona Bell of Credit Union West said the program will give her exposure to other credit union movement philosophies necessary for her career path.
The Growing Peer-to-Peer Threat for Financial Institutions
P2P payments can be straightforward — transfers between accounts at two different financial institutions — or more complex, with funds moving between individuals using PayPal.
Spokane Students Get a Bite of Reality
Eight credit unions across Spokane joined together to provide a hands-on learning opportunity at a local high school.
Financial Reality Fair Throws Students into the ‘Real World’
Students learned important budgeting skills as they got a glimpse of real-world expenses.
Credit Union Contact Center Member Experience is Declining
Credit unions are looking for creative ways to make the call center experience what it should be.