Credit Union:

Central Willamette Credit Union

Region:

Albany

Closing:

4/30/2024

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Job Description:

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Provide telephone, in-person and online support to end-users.
• Respond to IT questions over the phone and/or transfer calls to other IT staff when necessary.
• Provide update, status and completion information to managers and/or users, via voice mail, e-mail or in-person communication.
• Perform daily, weekly and monthly IT operations (checklists).
• Perform IT duties required to support employee job transitions (new employees, job transfers, employee departures, etc.)
• Complete work order assignments as listed in the Help Desk system.
• Assist in training employees in learning new company-provided applications and assists in problem solving for applications issues.
• Perform installation, configuration, maintenance and troubleshooting of desktop computers, laptop computers, tablets, docking stations, printers, cash dispensers, signature pads, scanners, and peripheral devices.
• Assist with the installation and maintenance of end user software applications.
• Assist in the maintenance of branch office IT facilities.
• Travel as needed to branch offices and other assigned locations.
• Cooperate and work with co workers as a team member.
• Perform all responsibilities in accordance with CW Values, compliance, regulatory and Information Protection requirements.
• Attend training and comply with CWCCU policies and procedures as well as applicable State and Federal regulations.
• Perform additional duties as assigned.

QUALIFICATIONS

• Knowledgeable of MS Windows, MS-Office and other common PC software.
• Familiarity with working on computers in a networking environment.
• Knowledge of computer network systems, TCP/IP, DHCP, DNS
• Excellent written and spoken English communication skills.
• Ability to work effectively under pressure of time constraints.
• Excellent aptitude for troubleshooting, attention to detail and multitasking.
• Ability to establish an effective work schedule under supervision.

EDUCATION/EXPERIENCE REQUIREMENTS

• Associate degree in computer science or related (desired).
• 2+ years work experience in a computer related field.