GoWest Solutions
Catalyst Partners with Neural Payments to Enhance Peer-to-Peer and Digital Payment Capabilities
Catalyst, a leading provider of payment solutions for credit unions, is dramatically improving the digital payment experience for credit unions and their members through a partnership with Neural Payments, a financial technology solutions provider dedicated to easing the way consumers make payments and move money.
Velera Defines Consumer-Engaged Fraud in an Effort to Solve One of the Credit Union Industry’s Biggest Threats
Velera recently released a guide on consumer-engaged fraud to educate credit unions on the many classifications of one of the industry’s biggest drivers of fraud losses.
Catalyst’s Q1 Insights & Outlooks: Trends, Tactics, and Takeaways
Catalyst’s Q1 Insights & Outlooks webinar provided a deep dive into the economic trends shaping 2025, offering credit unions strategies to navigate uncertainty.
This Group, Surprisingly, Wants Life Insurance
A new study reveals that 39% of consumers plan to purchase life insurance in the next 12 months, and a high percentage of those people could be, surprisingly, Gen Z.
Ready to Lead the Way? GoWest’s Advanced Leadership Program is Your Next Step. Register by March 7
Designed to transform you into a strategic, impactful leader, the Advanced Leadershoip Program will equip you with the tools and resources needed to fast-track your career, increase your influence, and drive your organization’s success.
Fibre Federal Credit Union Reduces HR Response Time by 95% With Eltropy Texting
Eltropy, the leading AI-powered digital conversations platform for community financial institutions (CFIs), announced recently that Fibre Federal Credit Union has achieved a 95% reduction in HR response times by implementing Eltropy’s secure texting solution for employee communications.
From Manual to Digital: Why Credit Unions Need Document Processing Automation
In the competitive world of auto financing, delays in loan approval and delivery can significantly impact a credit union’s success. […]
The Risks and Ethical Implications of AI in Financial Services
While the use of artificial intelligence in financial services poses numerous benefits, such as enhanced productivity and innovation, improved risk management, personalized customer experiences, and more, it also carries certain risks
Gen Z and Millennial Preferences and Behaviors Drive Popularity of Payments
Velera’s 2024 Eye on Payments study gauges the current state of payment preferences for 1,850 credit union members and other financial institution customers. Results of this year’s study found that most consumers now favor credit cards over debit as their preferred payment method.
2025 U.S. Economic Outlook and Its Potential Impact on Credit Unions
Let’s explore the implications of inflation, interest rates, consumer behavior, and the labor market on the US economy and credit unions.
Eltropy Acquires Lexop to Modernize Loan Repayment and Collections
Eltropy, the leading AI-powered unified conversations platform for community financial institutions (CFIs) serving over 650 credit unions and community banks in North America, announced on Jan. 6 the acquisition of Lexop, a leading collections technology provider.
CFPB Calls for Use of AI, Break With Traditional Credit Scoring Methods
As FIs, fintechs, and regulators move forward in policy discussions around standards for AI in the financial services industry, we will continue to advocate for transparency and the ability to create a level playing field for lenders and the communities they serve.
Elevating Member Digital Experience with Automated Loan Processing and Decisioning
Changing member expectations call for new conveniences and new technological solutions will help credit unions further their future success.
Brute Force Fraud 101
Brute force fraud involves perpetrators using iterative trial and error tests on partial card information to validate credit or debit card data that was obtained illicitly – often through criminal techniques such as phishing or skimming.
Cyber Insurance: The What, Why and How
Cyber insurance is a hot topic right now, and for good reason. Adoption rates and insurance premiums have skyrocketed in the last 18 months in part due to the sheer volume of ransomware events and ensuing widespread media coverage bringing them to the forefront.
Embedded Lending Will Be Key to Credit Union Loan Growth in 2025
Today’s loan-growth leaders in the credit union industry share a common proficiency—digital integration. New research from TruStageTM, Making Strategic Choices for Growth, reveals the strategic decisions behind the success of top-performing credit unions.
Digital Trends: Removing Friction in the Member Experience
Digital banking has forever changed consumer expectations, and it’s changed how credit unions need to respond. The good news is that technology can support a better, more convenient member experience — and, at the same time, help financial institutions save on costs as they reallocate funds from branches to tech development.
Navigating Distressed & Problem Loans: Legal & Borrower Considerations
By Jason Alpert, Managing Partner of Castlebar Holdings Problem loans are a natural outcome of the risks banks and credit unions […]
The Halloween Effect: How Interest Rate Cuts Impact Credit Union Assets and Liabilities
The recent slashes to interest rates have brought significant changes for credit unions, especially with regard to their assets and liabilities. Take a closer look at how these changes could potentially haunt or help your institution.
Preparing for Event Response: The Importance of Conducting “Tabletop Exercises”
Your credit union should run periodic tabletop exercises, where credit union executives and other team members review how the credit union would respond in the event of a cyber-attack, natural disaster, terrorist attack or other continuity event.
Mitigating Loan Delinquencies, Protecting Members, and Strengthening Credit Union Resilience with Embedded Payment Protection Insurance
By Danielle Sesko, Director of Product Management at TruStage™ In today’s continually challenging economic landscape, more and more credit unions […]