iQ Credit Union Unveils Key Promotions to Enhance Member Experience

Posted by Britt Bonanzino on April 3, 2024

iQ Credit Union has announced a series of leadership promotions that expand the member experience throughout all communication and service delivery channels. These changes are part of iQ’s ongoing commitment to providing a comprehensive suite of financial solutions that simplify banking and improve the financial lives of its members.

Ali Migaki, a member of the iQ team for over 28 years, steps into the newly created role of Chief Experience Officer (CXO). Migaki’s promotion will unify and enhance the way members interact with the credit union – whether that’s in a branch, through a remote channel, or out in the community. Her role now includes oversight of the investment and insurance teams, along with branch operations, member support, remote delivery, community impact, and financial education.

iQ is also proud to announce the promotions of several long-standing employees who have been instrumental in advancing the credit union’s mission of improving people’s financial lives:

• Erin Nikkila, promoted to Vice President of Remote Delivery
• Kim Slorey, promoted to Vice President of Member Support
• Elise Westbrooks, promoted to Vice President of Retail Branches

“We want to provide the best experience for our members no matter how they choose to interact with us or what products and services they need,” says Eric Petracca, President and CEO of iQ Credit Union. “These leadership changes further our vision to create a fully integrated, supportive, and enjoyable member experience.”

These promotions reflect iQ’s deep-rooted dedication to simplifying everyday banking for its members. iQ offers a full suite of financial products and services tailored to support members at every stage of their lives, from daily banking needs to high-yield savings products, to home loans, credit cards, investments, insurance, and more.

Posted in Oregon, Regional Member News, Washington.