Rogue Credit Union
Accurately processes financial transactions and provides information to members in the lobby, drive-thru window and/or by telephone. Provides friendly, helpful, and confidential assistance to members while ensuring a positive experience and minimizing wait time. Creates loyal members by delivering Rogue’s Service Promises, and delivers unsurpassed member service to every member every moment.
50% Receives and accurately processes member financial transactions, including but not limited to deposits, withdrawals, loan payments, money orders, transfers, etc., as directed.
15% Responds to member’s requests, problems and complaints, and/or directs members to the proper person for specific information and assistance. Demonstrates ownership and follow through with all member requests.
10% Collaborates with, and assists, other departments/branches to maintain unsurpassed service across all areas of the credit union.
10% Promotes a culture of deepening participation by effectively cross selling credit union products and services to meet the member’s needs.
10% Accurately maintains and balances cash drawer and daily transactions, ATM’s, vault, cash/coin vaults, dispense machines, etc. Completes branch specific opening and closing duties.
5% Proactively performs other duties as needed or assigned.