Credit Union:

Columbia Credit Union


Vancouver, WA



Job Description:

About Columbia Credit Union

Columbia CU is a full-service financial institution with $2.3 billion in assets, over 100k members and we pride ourselves in our commitment to “Making Life Better” in the communities we serve.  Since 1952, our commitment toward “Making Life Better” has earned us accolades and we are honored to be the recipient of several local community recognitions:

  • Best of Clark County Award / The Columbian – 2008-2022
  • Best in Business Award / Vancouver Business Journal – 2013-2022
  • Corporate Philanthropy Award / Portland Business Journal – 2017-2021

Columbia CU Guiding Principles

Vision: The most trusted, respected, and sought-after financial institution, providing innovative solutions and support for our employees, members, and communities we serve.

Mission: Bringing people together to make life better for themselves and their communities.

Value Proposition: Earning your trust with knowledgeable people and digital options so you can bank “Columbia” how and when you want.

Leadership Philosophy: Leaders at Columbia CU inspire enthusiasm and accountability that drive our mission. Leaders build engagement and communicate honestly and openly. By rallying everyone around our shared vision, Leaders model and expect the best from individuals and teams.

Core Values

People – We have a passion for helping each other and our members.

Community – We have a passion for contributing to the success and growth of the communities we serve.

Financial Wellness – We have a passion for providing the financial education, tools and assistance that create financial wellness and stability for our organization, each other, our members and the communities we serve.

  • 100% paid Medical, Dental, Vision for employee – eligible the 1st of the month following hire date.
  • Accrued PTO, Accrued Extended Sick Time and 11 Paid Bank Holidays
  • 401k Match- 100% match up to 6% employee contribution
  • Tuition Assistance
  • And More!

About The Role

The Senior Lending Solutions Specialist is responsible for late stage loss mitigation and maximizing collateral retention outcomes for members. When collateral retention is not feasible the position is responsible for assisting the member with voluntary and involuntary liquidation or settlement options while minimizing the losses to the credit union. The Senior Lending Solutions Specialist will provide financial counseling and offer consumer loan deferral, refinance or modification solutions and track repossessions and collections for compliance.

The Senior Lending Solutions Specialist specializes in or leads the activities of Loss Mitigation, Probate, and Workout. The Senior Specialist is the Subject Matter Expert who has a thorough understanding of Lending Solutions, requiring advanced problem solving expertise. Incumbents at this level are able to perform loss mitigation activities and financial counselor duties with more limited direct supervision and have a higher level of responsibility in their daily functions.

  • Assists other specialists with difficult or complex accounts and situations, utilizing technical knowledge of collections and procedural or legal guidelines.
  • Corresponds with members in late stage delinquency verbally and in writing to obtain financial information and documentation on delinquent loans and to discuss loss mitigation options.
  • Performs specialized work, such as collection of particular loans requiring specific knowledge of program regulations and performance of non-routine duties, such as Loss Mitigation regulations and required early intervention strategies, financial counseling and documentation
  • Researches past due accounts, including first payment defaults, to ensure that errors are detected promptly. If late pay is a result of Credit Union error performs required credit bureau correction
  • Provides financial counseling to discuss and resolve debt situations; restructures or revises payment terms, recommends deferments, hardships and allowable cancellations, and drafts loan modifications when appropriate using independent judgement.
  • Analyzes and calculates members’ ability to repay by reviewing credit report history, current employment, earnings, and debt to income ratio and determines whether repossession avoidance options are feasible.
  • Review and process accounts for workout arrangements (such as skips, TDR, forbearance and partial payments) Identify accounts for adverse action (such as repossession, foreclosure, closure, suspension and charge off).
  • Makes recommendations to Lending Solutions’ Manager regarding repossessions, charge-offs and other administrative requirements.
  • Handles complex loan delinquency issues due to death or divorce following industry standards, policies and procedures.
  • Monitors member obligations such as making trial plan payments.
  • Processes monthly and quarterly General Ledger account balancing and reporting to Accounting.
  • Responsible for the proper assignment for legal repossession of collateral securing a delinquent loan, and the legal deposition of that collateral in the best interest of the credit union.
  • Prepares accounts for possible legal action; follows up as necessary
  • Handles loans in the foreclosure process from start of foreclosure through sale date including possible reinstatement decisions.
  • Responds to eOscar dispute activity.
  • Responsible for eOscar credit bureau corrections and credit bureau coding on member account(s). Confirms credit bureau reporting is compliant.
  • May be responsible for performing the work duties of a Specialist I or II, including the assignment to a delinquency call queue when short-staffed or when there is an increase in the workload.
  • Compiles data and prepares monthly activity reports and, periodically, more specialized reports for management.
  • Maintains Monthly Loss Totals and ASL GL Reconciliation spreadsheets for share accounts.
  • Processes loan charge off reports.
  • Performs additional duties or special projects as assigned
  • A minimum of 3 years prior collection experience or an equivalent combination of formal training and experience.
  • Effective time management skills and the ability to work independently or in a collaborative team environment
  • Ability to speak persuasively and listen critically. Excellent written and oral communication skills; ability to project a professional image when exchanging information in writing, in person and over the phone
  • Strong problem solving and decision-making skills with a strong attention to detail
  • Good understanding of Fair Credit Reporting Act (FCRA), Equal Credit Opportunity Act (ECOA) and Consumer Financial Protection Bureau (CFPB) and any other federal and state credit and collection laws.
  • Ability to take initiative and prioritize tasks; good time-management, organizational, problem prevention and problem-solving skills.
  • Willingness to assume responsibility for making sound, logical decisions based on loan and/or collection policies and guidelines.
  • Strong analytical ability with active listening skills
  • Anticipated Hiring Rage: $24.00-$28.00 per hour
  • Eligible for annual Back Office Incentive

Columbia Credit Union follows all required COVID 19 health protocols

Equal Opportunity Employer/AA