Credit Union:

TwinStar Credit Union


Centralia, WA



Job Description:


Centralia Branch

1320 S Gold Street

Centralia WA 98531


2 positions, Full-Time Regular, Non-Exempt

Pay Range

The full pay range is $17.62 – $26.42 hourly. Depending on experience and qualifications.

We offer a bilingual differential for employees who can assist our members’ financial needs in a second language. Proficiency is subject to passing a standardized verbal assessment. Currently approved languages are Korean, Russian, Spanish, and Tagalog.

Applicants are encouraged to apply by January 11th, 2024 at 5:00 PM PST.

TwinStar Credit Union is seeking 2 FT Teller/Loan Officers to join our team! The Teller/Loan Officer assists in building valued financial relationships with our members by actively recommending and cross-selling credit union products and services that best meet our members’ financial needs. This position will also perform routine member transactions including deposits, withdrawals, loan payments, transfers, and check cashing.

Visa sponsorship not available.

Contact us at 800.258.3115 with any questions or request for accommodation.


Essential Functions and Tasks

  • Greets members upon entrance to credit union in a courteous, timely, and professional manner; determines the member’s needs and assists members or directs the member to the appropriate person.
  • Escorts member back to station or where member is comfortable to offer assistance.
  • Opens new share accounts (savings, checking, money market, certificate, business, organizational, and benefit accounts, individual retirement, trust accounts, estate, custodial, and guardianship accounts) or closes existing accounts by gathering and entering necessary information into computer system; and processes necessary paperwork.
  • Posts transactions on computer system including deposits, withdrawals, loan payments, transfers, check cashing, credit and cash advances; and handles money orders, and cashier’s check purchases.
  • Creates and maintains a professional and effective business relationship with the member; provides members an opportunity to establish financial goals through recommending credit union programs to meet their specific needs (Financial Planning, BALANCE program, Business Services and 1st Mortgage, Home Advantage etc.).
  • Teaches members how to best utilize newest technology by assisting them in set up and troubleshooting (tablets, smartphones, laptops, computers, etc.).
  • Evaluates and verifies loan applications and credit criteria. Determines value of collateral. Approves loans within limits of authority and notifies applicants of loan decisions. Requests additional information, if required.
  • Coordinates and processes closings. Ensures that each loan is promptly and properly prepared, documented, processed, approved and disbursed.
  • Actively cross-sells and opens credit union products by utilizing account information to ask pertinent questions to assess member’s financial needs.
  • Contacts (on-boards) members in person, by letter, and phone to market products and services. Follows-up on contacts and increases penetration of member financial services while using CRM program.
  • Protects the assets of the credit union by properly identifying members and performing transactions with accuracy.
  • Maintains and balances cash within established limits.
  • Performs a variety of account maintenance duties (i.e., name and address changes, etc.).
  • Prepares and executes 90 day action plans. Establishes goals and achieves goals through effective sales programs designed to meet member needs.
  • Exhibits effective written and oral communication skills. Displays professionalism in presentations to members and potential members. Displays a positive and professional attitude.
  • Performs MIP (Member Identification Program) process as outlined in the credit union’s Bank Secrecy Act procedure. Ensures the security and confidentiality of private member information. Completes Bank Secrecy Act related forms, including, but not limited to, the following: Currency Transaction Report, Suspicious Activity Report and Negotiable Instrument Log.
  • Performs required OFAC (Office of Foreign Assets Control) check as outlined in the credit union’s Bank Secrecy Act procedure and reports any positive matches to the Branch Manager or Designee.
  • Monitors and communicates potential suspicious activity/transactions to the BSA Officer.
  • Effectively participates in Sales and Marketing initiatives through educating our members of program features and benefits while contributing to overall branch production using the Schneider Sales Model.
  • Uses established sales programs to meet or exceed production and referral goals established by Management.
  • Represents TwinStar Credit Union at events as required.
  • Attends required technical and sales training as required.
  • Maintains well-developed working knowledge of the assigned duties and job functions; keeping up to date and requesting additional training and/or development as needed.
  • Reports regularly to work and returns from breaks and meal periods on time according to the posted schedule.

Education and Experience Required:

  • High school graduate or GED
  • 1+ years of experience with customer service, cash handling, and sales in a financial services or retail environment

Education and Experience Preferred:

  • Associates (A.A.) degree in a related field
  • Experience at a financial institution in a branch environment
  • Experience opening new accounts
  • Experience working in a lending environment


This position is eligible for Full-Time Regular benefits. Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage. Medical, Dental, and Vision insurance is paid at a 100% by company for the employee coverage. We also offer Health Care FSA (HCFSA) and Day Care FSA (DCFSA). Employees have access to disability and AD&D insurance.  Employees are able to enroll in our 401k plan. Full-Time Regular employees accrue 8 hours of vacation and 8 hours of sick leave, on a monthly basis. Full-Time Regular hired employees also receive 11 paid holidays throughout the calendar year, 1 floating holiday, 16 hours of self-care time, and 16 hours of volunteer time.

All benefits except 401k start the first of the month after 30 days of employment. Employees become eligible to contribute to 401k on the first of the month following 60 days of employment.

EEO Statement
TSCU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.

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