Credit Union:

Qualstar Credit Union


Bothell, WA



Job Description:

Are you looking for a fresh opportunity where you will get to help people with their financial goals? Would you like to work in an office environment with a caring, encouraging team? We may have just the job for you in our Member Call Center!

Benefits of joining the Qualstar team:

• Generous Medical, Dental, and Vision coverage
• Competitive monthly salary
• 4% match on our 401K AND Pension!
• Generous paid vacation and sick leave
• Employee discount on loan rates
• Long-Term Disability and Life Insurance
• Our incentive bonus program means you can earn even more by earning incentives every single month!
• Telecommuting benefit available as soon as 4 months, dependent on performance.
• Additional pay for occasional Saturdays (approximately 1-2 Saturdays per month).

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Qualstar Credit Union is an Equal Opportunity Employer

PRIMARY FUNCTION: Provide excellent service to members and department staff with a goal of one call resolution while improving our member’s financial situation.


  1. This role participates in a fast-paced team environment that handles member requests through direct calls, secure messages, and internal staff support requests.
  2. Developing and maintaining a high level of service and professional relationships with members, co-workers, management, and inter-department staff.
  3. Thoroughly understand the organization’s financial products, services, and policies. Maintain this knowledge through training and independent review of organizational resources.
  4. Provide verbal and written responses from incoming call and message queries in a timely and professional manner.
  5. Creatively problem-solve advanced member needs while balancing organizational procedures and member service.
  6. Provide mentorship and peer training that motivates new call center staff.
  7. Regularly multitask to support call volume management by watching the call queue and transitioning between independent tasks and queue call support when necessary.
  8. Be one of the organizational troubleshooting experts to help members access online services.
  9. Contribute to organizational goals by providing accurate and relevant information to our members that sets them up for the best account access and to meet their financial needs.
  10. Other duties as assigned.


  1. Must be able to sit or stand for long periods of time.
  2. Must be able to use computer keyboard and mouse.
  3. Must be able to view computer monitor.


  1. High school or equivalent education is required.
  2. One year of call center or financial institution experience is required.
  3. Customer service experience required.
  4. Requires the ability to communicate effectively and efficiently by phone and typed text.
  5. Strong people skills are needed. Possess a positive, cooperative attitude with high regard for providing high-quality member service.
  6. Strong multitasking and organization skills are needed.
  7. Previous experience providing peer-on-the-job coaching is preferred.
  8. Proficiency with Microsoft windows is required. Experience with Microsoft Outlook, Skype Instant Message, Word, and Excel preferred. You should be able to type at approximately 40 wpm or more.


For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.