Credit Union:

Rogue Credit Union


Medford, OR



Job Description:


Ensures that Rogue Credit Union is meeting top output efficiency. Improves organizational effectiveness and efficiency in the pursuit of an exceptional experience for internal and external members. The Business Systems Analyst I is the liaison between various teams, including developers, project managers, vendors, and the end user. Works on multiple projects and provides subject matter expertise, support, training, and testing. These projects will range from smaller process improvement efforts to enterprise-wide strategic projects. Works in collaboration with the Projects and Strategic Execution department while supporting the credit union’s agreed upon Vision, Mission, and Values.

Essential Functions & Responsibilities:

30% Works cross-functionally with stakeholders at all levels to determine what is and is not working. Works with stakeholders on the requirements elicitation and documentation process. Responsible for identifying and addressing current and future business needs, translating them into actionable documentation which formulates and defines the project scope, and objectives. Develops procedures in partnership with work teams to improve existing systems and processes.


30% Works with teams to document current state processes and systems to identify opportunities/gaps to improve department effectiveness and efficiency. Responsible for advising on the allocation of resources in a way that minimizes waste and maximizes efficiency taking into account the budget for operational costs.


15% Leads teams through new processes to analyze, prioritize, organize, and verify requirements. Evaluates performance, systems, current processes, and formats. Compiles objectives for improving and streamlining company procedures; advises on best practices.


15% Performs project management, analysis, and implementation of tasks as required. Determines operational objectives by studying business functions; gathering information; evaluating output requirements and formats.


10% Proactively performs other related duties as required.


Performance Measurements:

1. Supports and practices Rogue’s Vision, Mission, Values and Loyalty Culture. Utilizes the Service Promises with both internal and external members. Embraces Rogue’s community involvement program in a positive and proactive manner.


2. Maintains an understanding of credit union products, services, policies, and procedures, as well as an understanding of the credit union’s mission and vision and guiding values.


3. Demonstrates business systems analyst proficiency providing quality results and leadership to project teams through process improvement steps. Identifies, documents, and monitors key business processes needed to achieve business results.

4. Demonstrates empathy, self-reflection, and adjustment of own behaviors, displaying effective emotional intelligence.


5. Demonstrates time management and organizational skills with the ability to organize tasks, responsibilities, and priorities with attention to detail and accuracy. Takes responsibility for timely completion.

6. Possesses an understanding of business functions to analyze and propose technical strategies for improved business results. Assesses benefits, risks, and costs to make decisions and develop a framework for process improvement.


7. Meets or exceeds assigned goals in order to achieve individual, department and credit union goals. Stays informed of current trends within the credit union movement and financial services industry.


8. Possesses excellent verbal and written communication skills. Demonstrates the ability to facilitate a collaborative working relationship between departments and stakeholders. Has good listening skills and contributes ideas.


9. Is a creative thinker and problem solver who skillfully identifies and removes barriers to ensure project success. Drives complex projects with minimal guidance/oversight.


10. Promotes teamwork and works effectively with all departments and branches. Collaborates with other members in the pursuit of Rogue Credit Union’s Mission, Vision, Values, and mutual goals. Places high priority on team needs, involves others in the decision-making process. Draws on the strengths of colleagues and gives credit to others’ contributions and achievements.


11. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.


Knowledge and Skills:

Experience: One month to twelve months of similar or related experience.


Education: A high school education or GED. A four-year degree is preferred.


Interpersonal Skills: Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.


Other Skills: High general competency and the ability to learn new things quickly. Self-starter who is highly motivated and organized. Strong results orientation, with a focus on quality and attention to detail. Effective time management and prioritization skills. Flexibility to handle directional changes with the ability to juggle moving priorities to ensure success. Team player with demonstrated ability to work successfully with mixed teams of business and technical resources. Must be comfortable learning to interact with senior management and the ability to effectively communicate with all stakeholders. Ability to analyze and assess process and project complexities. Ability to identify and mitigate risks. Proficient in Microsoft Office applications including Microsoft Project, Excel, PowerPoint, and Word. Familiarity with process improvement methodologies, requirements elicitation, documentation, and project management.


Physical Requirements: Some adjusting or moving objects up to 30 pounds in all directions. Must be able to remain in a stationary position, often standing or sitting for prolonged periods. Repeating motions that may include the wrists, hands and/or fingers while using computer. Communicating with others to exchange information. Perceiving the nature of sounds at normal speaking levels or without correction. Ability to receive detailed information through oral communication, and make fine discernments in sound. Close and continuous visual acuity to perform activities such as: preparing and analyzing data and figures, transcribing, viewing a computer terminal and extensive reading.


Work Environment: This job is an exempt position that requires flexibility in scheduling tasks and projects. The employee must independently monitor hours and judge the time needed to be spent on applicable duties. Employee must be capable of adjusting to unpredictable schedules proactively. As a direct representative of the credit union, the employee must conduct and present themselves courteously and professionally. Exposed to potentially hazardous conditions, i.e., robbery. Travel to all credit union regions may be required.