Assistant Branch Manager I

Essential Duties:

• Responsible for branch operations, audit quality, branch facilities and premises.
• Maintain an excellent knowledge of the features and benefits of Credit Union services and of selling skills employing both to successfully cross-sell Credit Union services when assisting staff or members in any capacity.
• Supports Branch Manager in coaching and developing branch team to meet specific performance objectives in member service and operations.
• Ensure the branch maintains an adequate cash supply within the guidelines established by policy and internal audit.
• Ensure required audits and certifications, including alarm testing, are completed in timely manner.
• Implement and monitor standard security procedures, including safe deposit security. Ensure that robbery and security training are done on a quarterly basis and robbery packets are current at all times.
• In partnership with Branch Manager, leads activities and regular team meetings to achieve specific and measurable service and sales goals.
• Supports Branch Manager in completing monthly assessments to determine strengths and weaknesses of assigned staff, sharing strengths and creating improvement plans to overcome obstacles that hinder team objectives. Ensures risks are managed.
• Supports the Branch Manager in creating a service and sales environment within the branch based on Credit Union Operating Principles and Service Level Agreement.
• Back up personnel in work area as needed. Assist branch staff with member inquiries, problems and balancing as needed and ensure account errors and/or problems are resolved.
• Assist Branch Manager, as directed, in the hiring of all personnel in work area and ensure they are trained in all phases of their work assignment. Monitor job performance to ensure quality work and service to members. Conduct employee evaluations in accordance with Human Resource procedures.
• Ensure proper completion of documentation related to accounts, loans and safe deposit box operations.
• Actively participate in branch sales programs, Credit Union marketing campaigns and community events.
• Provide on-going coaching to staff regarding service and sales activities; referral pipeline, outbound calling and other established goals and activities.
• Promote exceptional performance; enhance service on the frontlines, support Branch Manager in addressing staffing levels and turnover, address underperforming employees; provide timely feedback and effective solutions.
• Demonstrate strong regulatory knowledge applicable to this position and understand and comply with government regulations with particular emphasis on the Bank Secrecy Act (BSA), US Patriot Act and related regulations.
• Actively participate and fulfill expectations in the Credit Union Email Security Awareness Program as outlined in the Information Security Program Acknowledgement document.

This position is subject to the SAFE Act Registration Requirements You must register and remain in good standing with the Federal Registry System (NMLS) per the SAFE Act requirements. You will be required to submit to the SAFE Act background check and fingerprinting process. Failure to register successfully or to maintain a status in good standing under the SAFE Act will affect your continued employment and may cause immediate termination.

Knowledge and Skills:

Experience:

One year to three years of similar or related experience.

Education:

A high school education or GED.

Additional Details: 

Location: Vancouver Mall Branch – 7017 NE Vancouver Mall Drive. Vancouver, WA 98661.

Branch Hours: Monday through Friday 9:30am to 5:30pm. Saturdays from 9:30am to 2pm.

Position Type: Full-time, 40 hours per week.

iQ offers a total compensation package for our totally exceptional employees.

There’s a reason we’ve ranked as one of top workplaces in the Pacific Northwest for the past seven years. We listen to our employees and continue to provide benefits that make a difference.

Healthcare coverage

• iQ pays 100% monthly medical, dental and vision premium for you AND your dependent children.

Saving for retirement

• iQ matches up to 5.5% of your 401(k) retirement dollars.

Paid time off

• iQ offers 11 paid holidays plus vacation and sick time accruals.
• iQ encourages community involvement through paid volunteer opportunities.
• iQ uniquely offers a paid Cultural Enrichment Day to increase awareness of the diverse communities we serve.

Investing in you

• iQ offers a student loan repayment match up to $100 per month.
• iQ supports you in advancing your education and knowledge through tuition reimbursement.
• iQ offers an annual match to amplify your nonprofit giving.

iQ Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.