GoWest Solutions Welcomes Casap as Partner for Agentic Dispute & Fraud Automation

February 25, 2026

GoWest Solutions is pleased to announce a new partnership with Casap, an agentic AI platform purpose-built to take the complexity out of dispute and fraud operations. Through this collaboration, GoWest credit unions will gain access to technology designed to modernize one of the most outdated and resource-intensive workflows in financial services.

Modernizing Disputes with Intelligent Automation

Casap streamlines and automates key steps across the dispute lifecycle — from intake and decisioning to evidence collection, chargeback filing, and member communication. By continuously driving cases forward with AI-powered workflows, Casap helps teams resolve disputes faster, improve accuracy, and recover more revenue through stronger chargeback outcomes.

Credit unions using Casap have reported measurable operational improvements, including:

• 51% reduction in fraud losses
• 40% reduction in contact center call volume
• 3x faster dispute resolution times
• 97% chargeback win-rate

By replacing fragmented tools, spreadsheets, and manual tracking with a centralized platform, Casap delivers real-time visibility and operational confidence.

Addressing First-Party Fraud and Emerging Risk

In addition to dispute automation, Casap helps institutions proactively combat the growing threat of first-party fraud by detecting abuse patterns and predicting outcomes before losses escalate. Customers have reported fraud losses reduced by up to 51%, helping strengthen both consumer trust and institutional resilience.

Built with native Reg-E and Reg-Z compliance and seamless integrations into card networks, cores, and digital banking platforms, Casap enables credit unions to modernize claims operations while maintaining rigorous regulatory controls.

A Powerful New Resource for GoWest Credit Unions

GoWest Solutions is proud to bring Casap into our partner ecosystem, offering credit unions best-in-class dispute automation, fraud-mitigation intelligence, and meaningful operational efficiency gains. This partnership aligns with our commitment to helping credit unions stay ahead of emerging threats, elevate the member experience, and operate with greater speed, confidence, and resilience.

To learn more about how Casap can helop your credit union manage disputes and fraud, connect with the GoWest Solutions Team today.

Posted in GoWest Solutions, Top Headlines.