Loan Resolution Specialist
Job Description:
Join our Team as a Loan Resolution Specialist!
As a member-focused credit union, we’re looking for new team members who have a desire to help others. Whether empowering people to reach their goals in person or behind the scenes, our employees share a commitment to creating meaningful relationships with our members and community. We’re also a fun place to work, and we offer competitive pay, professional development, and great benefits! To learn more about SELCO, view the full position description, and apply, please visit https://www.selco.org/join/careers!
We are currently looking for full-time, non-exempt, Loan Resolution Specialist to join our team! In this role, you will act in the interest of SELCO Community Credit Union by working with troubled borrowers to identify any available debt restructure options to prevent or resolve delinquent or collection accounts.
This position will work onsite at the Corporate Headquarters location in Springfield, Oregon. The Loan Resolution Specialist is only eligible for in office/branch arrangements. The successful candidate will need to be available to work Monday through Friday from 8:30am to 5:30pm.
COMPENSATION
- Base Salary: The full salary range for the Loan Resolution Specialist position is $21.53 – $31.96 per hour, based on relevant knowledge, skills, education, and experience. This range will be converted to semi-monthly ranges for full-time employees. This position is eligible to earn an additional annual incentive.
- Annual Incentive: In addition, all SELCO team members receive an annual incentive based on how well SELCO meets the prior year’s strategic business goals. This incentive is calculated using the team member’s prior year eligible earnings and ranges from 0%-12% (with the average payout over the last five years being 11.07%).
BENEFITS
Our team’s well-being is a priority, and we’re proud to offer a comprehensive and holistic benefits package for team members and their families.
- Medical, dental, vision, long-term disability, and life insurance
- 401(k) retirement plan (with guaranteed employer contributions)
- Paid time off for personal and volunteer hours, as well as 10 paid holidays per year
- Additional programs and benefits include wellness and educational reimbursements, an employee assistance program, discounted rates on select SELCO services, and more.
Check out our complete benefits list here!
POSITION DETAILS
Essential Functions include (please see the position description for a comprehensive list):
- Communicate with borrowers that have been identified as troubled and/or high risk to identify, negotiate and recommend the best workout or collection option available.
- Review, maintain, and resolve accounts on individual queue list and take action to mitigate the Credit Union’s exposure to risk in a timely manner.
- Coordinate completion of and retain documentation of workout and/or collection efforts including application package, communications, reason for potential default, workout/payment plans, and contact information; follow up with borrower when additional documentation is needed.
Required Skills and Abilities include (please see the position description for a comprehensive list):
- Exceptional customer service skills by using the GVAL-HI approach to providing service. Greet people. Value them. Ask how you can help. Listen. Help them. Invite them back.
- Ability to discover member needs to effectively cross-sell SELCO’s products and services.
- Effective communication and active listening skills through all methods of interaction (e.g. in person, via phone, and in writing).
- Strong computer and software skills, including Microsoft Office 365 applications.
Required Education and Experience
- High school diploma or equivalent; and
- At least one (1) year of financial services, lending, or collections experience; and
- Certified Credit Union Financial Counselor (CCUFC) is required (this requirement may be waived for up to one (1) year); and
- Must be bondable.