Credit Union:

SELCO Community Credit Union

Region:

Springfield, OR

Closing:

7/29/2024

Learn More

Job Description:

Join our Team as a Loan Officer!

As a member-focused credit union, we’re looking for new team members who have a desire to help others. Whether empowering people to reach their goals in person or behind the scenes, our employees share a commitment to creating meaningful relationships with our members and community. We’re also a fun place to work, and we offer competitive pay, professional development, and great benefits! To learn more about SELCO, view the full position description, and apply, please visit https://www.selco.org/join/careers!

We are currently looking for full-time Loan Officer to join our team!  In this role, you will be responsible for providing an exceptional service experience for SELCO’s members who apply for a loan by phone or digital channels.

This position will work onsite at the Corporate Headquarters location in Springfield, Oregon.  The Loan Officer is only eligible for in-office work arrangements. The successful candidate will need to be available to work Monday through Friday 8am-6:15pm with some Saturdays 10am-3:15pm.

COMPENSATION

Base Salary: The full salary range for the Loan Officer position is $19.80 to $27.70 per hour, with new hires generally starting between $22.45 to $24.40 per hour, based on relevant knowledge, skills, education, and experience. Candidates who pass the English/Spanish Bilingual Assessment may be eligible for additional compensation. This range will be converted to semi-monthly ranges for full-time employees.

Incentives: This position is eligible for monthly sales incentives ranging from $3.00 to $75.00 per sale, depending on the product or service. This position is also eligible for a fraud incentive of $25.00 per qualifying incident.

Annual Incentive: In addition, all SELCO team members receive an annual incentive based on how well SELCO meets the prior year’s strategic business goals. This incentive is calculated using the team member’s prior year eligible earnings and ranges from 0%-12% (with the average payout over the last five years being 11.07%).

BENEFITS

Our team’s well-being is a priority, and we’re proud to offer a comprehensive and holistic benefits package for team members and their families.

  • Medical, dental, vision, long-term disability, and life insurance
  • 401(k) retirement plan (with guaranteed employer contributions)
  • Paid time off for personal and volunteer hours, as well as 10 paid holidays per year
  • Additional programs and benefits include wellness and educational reimbursements, an employee assistance program, discounted rates on select SELCO services, and more.

Check out our complete benefits list here!

POSITION DETAILS

Essential Functions include (please see the position description for a comprehensive list):

  • Build and develop member relationships by asking open-ended questions, identifying member needs, and promoting suitable SELCO products and services.
  • Assist loan applicants including asking and answering questions, gathering information, explaining products and processes, and returning messages.
  • Assist team members and other departments, as needed.
  • Promptly resolve exceptions identified through quality control audits and initiate steps to reduce future exceptions.
  • Detect errors and take action to prevent fraud to protect members and SELCO from potential losses.

Required Skills and Abilities include (please see the position description for a comprehensive list):

  • Exceptional customer service skills by using the GVAL-HI approach to providing service. Greet people. Value them. Ask how you can help. Listen. Help them. Invite them back.
  • Ability to discover member needs to effectively cross-sell SELCO’s products and services.
  • Effective communication and active listening skills through all methods of interaction (e.g. in person, via phone, and in writing).

Required Education and Experience

  • High school diploma or equivalent; and
  • At least six (6) months of banking, contact center, or customer service experience; and
  • Must maintain Active Federal Registration with Nationwide Mortgage Licensing System; and
  • Must be bondable.