MAXIMIZING BOARD EFFECTIVENESS
An overview of tools and resources for effective governance.
The Maximizing Board Effectiveness channel contains an overview of tools and resources for effective governance. This includes the roles of the Board and the CEO, governance models, board communication, meeting efficiency, and Board self-assessment.
Roles of the Board and CEO
The roles that directors and the CEO play are distinct, with each having duties and responsibilities for governing and ensuring the successful operation of the credit union. How each credit union’s directors and CEO carry out these duties and responsibilities will differ from credit union to credit union. The resources in this section provide general overviews of these roles and in-depth discussions of specific expectations for directors and CEOs, as well as links to additional resources.
- The Division of Credit Unions’ Guide to Director Responsibilities (WA Dept. of Financial Institutions – generic information about boards)
- The Role of the CEO for a Credit Union (Board Effect)
- Resources for Board of Directors (Large number of videos, webinars, and a resource guide) (NCUA)
- Director Series Webinars (CU Webinar Network)
A credit union’s board of directors governs all the credit union’s activities, from protecting and representing the members’ interests and setting the strategic direction, to ensuring performance. While governance and governing are organic processes, models have been developed to help guide and develop governance at corporations generally, and credit unions specifically. The resources in this section describe corporate governance broadly, as well as provide information about credit union governance.
- Board Governance Models: A Comprehensive List (Board Effect)
- Credit Union Governance – White Paper (WOCCU)
- Three Governance Models for Credit Union Boards (CreditUnions.com)
- The Four Challenges of Board Governance (CreditUnions.com)
Federally chartered credit unions and Arizona, Cororado, Idaho, Oregon and Washington and Wyoming state-chartered credit unions only are required to have one standing committee – the Supervisory Committee. Other committees are optional (credit committee) or as needed (nominating committee for elections).
- Supervisory Committee Duties & Responsibilities (free webinar) (TEAM Resources)
- Resources for Supervisory Committee Members (NCUA)
- Conflict Resolution & Crucial Conversations
- Board Chair Leadership
- Board and CEO Relationship
- Etiquette in the Boardroom
- “No” Votes
- Staff Presentations
- Keeping Drama Out of the Boardroom
- Communicating with Regulators and Auditors
- Increasing Strategic Discussions
BOARD CULTURE: SUCCESS & ASSESSMENT
Board Meeting Efficiency and Structure
- Director Series Webinars (CU Webinar Network)
- A Board Self-Assessment Checklist (Board Effect)
- Board Self-Assessment Questionnaire (Office Comptroller of the Currency)
- Diversity Self-Assessment (NCUA)
- Tracking the Relationship between Credit Union Governance and Performance (Rotman School of Management & Filene Research Institute)
- Entrenched or Energetic? Improving Credit Union Board Renewal (Filene)
- Report: Board Leaders Must Step Up to Keep Pace with Change (Associations Now)
PARTNERS WHO CAN HELP
Serving as a collaborative hub, GoWest Solutions harnesses the power of cooperative intelligence to connect GoWest member credit unions with these business partners. These world-class partners provide innovative solutions designed to help credit unions save money, stay up to date with emerging trends, deliver cutting-edge technology, and ultimately, better serve their diverse memberships.
CREDIBLE ADVANTAGE: Connie Miller, CEO, works with credit union boards and CEOs to build a strong collaborative team with synergy and effective communication inside and outside the boardroom. Connie partners with strategic planning consultants to improve communication in the board room, which in turns improves strategic planning work. Connie will work with boards 3-6 months prior to planning sessions that need improved communication or board leadership, collaborative relationships, and strategic thinking skills. Connie’s 25 years in executive leadership in credit unions, including CEO, leading partner/merger transactions on both sides, and her service on over 20 different boards brings unique expertise.
DDJ MYERS: DDJ Myers, Ltd. is committed to supporting credit unions with exemplary products and services for board development and governance, strategic planning, executive search, executive compensation advice, and succession planning. Their leadership coaches provide top tier executive and board coaching and facilitation of individual, organization, and board assessments.
RISING ABOVE ENTERPRISES: Jeff Rendel works with credit unions that want entrepreneurial results in sales, service, and strategy. Each year, he addresses and facilitates for nearly 100 credit unions and their business partners. For three decades – through more than 2,000 presentations, facilitations, and consultations – he’s helped financial institutions grow market share, increase profits, and enrich experiences. His One Percent Systems™ and programs are designed to help your financial institution deliver outstanding financial performance, expand loyalty from all sets of customers, and cultivate entrepreneurial-minded leaders at every level.
YOUR CREDIT UNION PARTNER: The trusted advisor to more than 200 credit unions across the United States. They provide affordable access to the expertise and resources mid-sized and smaller credit unions need most. Many of their clients consider them an extension of their management team. Your Credit Union Partner understands the challenges credit unions face and have the expertise and commitment to find the best solutions. Their experience is hands-on with more than 25 years working in virtually every credit union position.