Credit Union:

CapEd Credit Union

Region:

Meridian, ID

Closing:

3/31/2025

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Job Description:

Essential Functions & Responsibilities:

  • Sets the strategic direction for the department through collaborating with the Chief Information Officer and other credit union leaders on hardware, software, network, and security needs for the credit union. Provides input on procedures, techniques, and standards to implement new and/or improved ideas to increase effectiveness, service sensitivity, and productivity over span of influence.
  • Assists with developing and/or planning internal and cross-department initiatives.
  • Oversees the operations of multiple positions through monitoring and tracking overall functions that ensure staff are making appropriate decisions and operating within established credit union policies, procedures and applicable compliance regulations. Reports performance of departments and direct reports to Chief Information Officer.
  • Possesses strong organizational and project management skills.
  • Researches and negotiates 3rd party service vendor contracts to optimize relationship profitability.
  • Ensures current and new employees have received needed training to be confident in job functions.
  • Recommends and facilitates coordination of cross-department trainings as needed to overcome knowledge gaps across the credit union.
  • Coaches and motivates direct reports and their team members to achieve department goals and objectives including sales, service, production, and efficiency goals.
  • Researches and maintains a thorough knowledge of Information Technology Infrastructure and Operations policies and procedures, cybersecurity developments, keeps up to date on regulatory changes, and maintains familiarity of new IT product and service trends.
  • Must have highly effective verbal and written communication skills. Maintains clear channels of communication with the Chief Information Officer, other IT staff, and credit union employees at all times to facilitate an efficient working environment and project deployment.
  • Maintains knowledge of all Credit Union products, services, and promotions.
  • Contributes to efficient Credit Union operations by performing other job-related duties as assigned.

    Knowledge and Skills:
    Experience: Eight to ten years of similar or related experience.

    Education: (1) Bachelor’s degree in Information Systems-related field required, (2) Industry-recognized IT certifications desire.


    Critical Job Competencies:
    EPIC – Overall Core Values: Employees are empowered by being held accountable in their responsibilities and exhibit EPIC in Empowering Members by educating in financial solutions; Professionalism in all aspects of Member service both externally and internally; Innovation in delivering member products and services and in job performance by looking for efficiencies to better serve our members both externally and internally; and, Collaboration in listening and learning about the Members needs and collaborating to fill those financial needs as well as collaborating with internal members to best serve our Members.

    • Building a Successful Team: Using appropriate methods and a flexible interpersonal style to help build a cohesive team; facilitating the completion of team goals.
    • Coaching: Providing timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem.
    • Facilitating Change: Encouraging others to seek opportunities for different and innovative approaches to addressing problems and opportunities; facilitating the implementation and acceptance of change within the workplace.
    • Planning and Organizing: Establishing courses of action for self and others to ensure that work is completed efficiently.
    • Strategic Decision Making: Obtaining information and identifying key issues and relationships relevant to achieving a long-range goal or vision; committing to a course of action to accomplish a long-range goal or vision after developing alternatives based on logical assumptions, facts, available resources, constraints, and organizational values.


    Very Important Job Competencies:

    • Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
    • Delegating Responsibility: Allocating decision-making authority and/or task responsibility to appropriate others to maximize the organization and individuals effectiveness.
    • Developing Others: Planning and supporting the development of individuals skills and abilities so that they can fulfill current or future job/role responsibilities more effectively.
    • Innovation: Generating innovative solutions in work situations; trying different and novel ways to deal with work problems and opportunities.
    • Quality Orientation: Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.