Credit Union:

Rogue Credit Union


Medford, Or



Job Description:

Department: Operations and Payment Services

Reports To: Senior Vice President of Strategic Execution
Classification: Exempt

About Rogue Credit Union:
When you join the team at Rogue Credit Union, you become a part of a purpose-driven organization that is focused on partnering with individuals and communities on their journeys to financial well-being. As a team member, you become a part of a growing financial cooperative whose mission is to provide exceptional member experiences that build mutually beneficial relationships to create the most loyal members in the nation. We strive to make an impact in the community by living, giving, and supporting local. Our focus is not our assets, but on providing value for the people and communities we serve.

We believe in building a culture of happy team members who feel supported, have the chance to grow their careers, and LOVE where they work! Our team members are critical to making our communities a better place to work and play. Rogue Credit Union is headquartered in the Rogue Valley which is located in beautiful southern Oregon. We’re surrounded by gorgeous mountains, trees, rivers, lakes, waterfalls, music, festivals, art, and farm-to-table culinary delights. We’re proud to call the Northwest home.

Good candidates for Rogue are friendly, helpful, and enthusiastic individuals. They’re excited to make an impact in the community and are passionate about serving our members. Applicants are ready to join not just a growing financial cooperative, but a team who will value and support them personally and professionally.

Rogue Credit Union is a member-owned, not-for-profit financial cooperative with an asset base of over $3 billion and a loan portfolio of over $1.8 billion. At Rogue, membership is more than an auto loan or a checking account; it’s about offering a higher level of service to over 204,000 members. Under the guidance of the Board of Directors, Rogue is committed to helping its members along the way, making local communities better for everyone. Membership with Rogue is open to anyone who lives, works, worships, or attends school in select Oregon, Idaho, and California counties. Please visit us online to become a part of something bigger.

Creates a passion for the Credit Union’s agreed upon vision, mission, and values and guide assigned divisions to disciplined execution of organizational objectives. Inspires loyalty and directs/creates exceptional member experiences in assigned areas throughout the credit union. The Vice President of Payment Services provides strategic leadership and oversight of the organization’s payment products’ and the associated member experiences. In partnership with senior management, this includes payment products and services development and management, as well as end to end ownership and support to competently deliver those payments products and services. The VP of Payment Services is an experienced banker with expertise in the development and implementation of short term and long-range plans for back-office credit union operations, controls, and digital payment systems including leading practices in technology and data enablement. Payment system knowledge should include cards, checks, ACH, wire transfers, real-time payments, mobile payments and digital wallets. Provides managerial leadership, ensuring teams achieve assigned goals and metrics while fostering an environment of exceptional member service, operational excellence, and active member participation.

Essential Functions & Responsibilities:

25% Inspires and guides the teams as identified in the Organizational Chart in the Strategic Business Plan. Ensures that assigned areas rigorously pursue and achieve objectives, goals and scorecard metrics developed for the department business plan, department roadmap, and payments portfolio. Establish and execute framework to ensure consistent and clear communication across teams. Provides ensure strategic alignment of message and consistency of message from Leadership to front line staff.

20% Continuously develop and champion the payments strategy and roadmap throughout the credit union. Ensure successful execution of the roadmap by building strong partnerships with peers and key stakeholders while also providing leadership and consultation to cross-functional teams and departments. Leverage best-in-class products and services that utilize industry standards in technology and data enablement. These should be widely adopted by the membership and team members providing payment product experiences that are aligned with the organization’s strategic goals. Document, manage, and report on the status of the payments roadmap to senior leadership. Maintain framework for payments portfolio risk that minimizes member impact of fraud and false positives while limiting losses. Stay informed of industry trends and emerging technologies.

20% Consistently leverage data and analytics to inform key stakeholders and senior management of progress, identifying trends and opportunities, adjusting the roadmap accordingly. In partnership with the BI and IT departments, ensure accurate, timely, and complete data collection across all channels, providing robust reporting and analytics on expected portfolio performance and areas of potential risk and/or opportunity. Regularly evaluate the payments portfolio. Establish and continually evaluate Key Performance Indicators (KPIs) in area of oversight, including how they trend at Rogue and within the industry. Leverages industry resources, memberships, competitive insights, and data/analytics to translate business goals into payment strategies that ensure member focus and good profits. Maintain awareness of industry products, standards, and metrics regarding payments features and functionalities, providing consultation to senior management. Identification, oversight, and ongoing optimization of payments goals.

15% Ensure proper prioritization and timely execution of projects by working with and through cross-functional business teams and senior leadership, as well as the Strategic Execution, IT, and BI departments.

10% Recruits, hires, trains, coaches, and motivates a highly qualified staff sufficient to meet the daily operational needs of the areas assigned. Establishes and maintains objective accountability measurements and evaluates performance on all direct reports. Creates and maintains a coaching culture to consistently strive toward the highest level of achievement and performance for every employee.

5% Stays current on applicable regulations, credit union policies, operational controls, safety measures, service, and security procedures to ensure compliance throughout assigned areas of the credit union. Encourages active understanding of regulation and credit union policy among staff. In conjunction with Facilities and Security, maintains the appearance, maintenance, and security of the branches and departments assigned.

5% Proactively performs other duties as needed or assigned.


Performance Measurements:
1. Supports and practices Rogue’s Vision, Mission, Values and Loyalty Culture. Utilizes the Service Promises with both internal and external members. Embraces Rogue’s community involvement program in a positive and proactive manner. Utilizes the service promises with both internal and external members. Embrace Rogue’s community involvement program in a positive and proactive manner.
2. Establishes tracks and reports (KPI) of assigned areas. Provides direction and recommendations to management, based on data and analysis while taking into consideration industry benchmarks and best practices.
3. Rigorous focus on process improvement to support the branches to provide a seamless experience for our members. Builds a very close partnership with the VP of Member Service to ensure alignment and execution of staff and member experience.
4. Maintains operational excellence and a cadence of accountability.
5. Achieves the Credit Union’s and departments goals and scorecard metrics.
6. Completes accurate, fair and motivating performance reviews within the prescribed period.
7. Accomplishes all assigned projects according to policy and procedures, keeping management informed of any critical areas.
8. Regularly pursues personal development in order to ensure that skills and capabilities grow with the requirements of the position and credit union.
9. Provides leadership in the community and the Credit Union Movement through active participation in one or more service clubs, committees, and/or charitable organizations.

Knowledge and Skills:
Experience: Five years to eight years of similar or related experience.

Education: (1) A bachelor’s degree, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor’s degree (e.g., information technology certifications in lieu of a degree).

Interpersonal Skills: Work frequently involves exercising advanced conflict resolution, giving material presentations, and resolving issues impacting multiple departments or divisions. Role also requires the ability to motivate or influence others as a material part of the role, with a significant level of diplomacy and trust. Obtaining cooperation (internally and/or externally) is an important part of the role and a high level of interpersonal skills is critical to the success of this position.

Other Skills: Excellent oral and written and presentation communication skills and ability to transfer information easily to team members, stakeholders and senior managers. Good interpersonal relationship skills are essential with the ability to collaborate and strategize with the credit union leaders, as well as employees from all levels of the organization, and outside vendors. Ability to effectively prepare and present information to varied audiences including technical, managerial, and executive levels. Requires the ability to lead, manage and gain the confidence of technical and business team members. Strong Project Management skills (documenting, reporting, organizing, prioritizing), and the ability to consistently ensure the delivery of projects on time, on budget, and as designed. Flexibility to handle directional changes with the skills to juggle moving priorities to ensure success. Ability to multi-task across multiple efforts, support issues, ad-hoc requests, administrative tasks, departmental management and competing priorities.

Physical Requirements: Some adjusting or moving objects up to 30 pounds in all directions. Must be able to remain in a stationary position, often standing or sitting for prolonged periods. Repeating motions that may include the wrists, hands and/or fingers while using computer. Communicating with others to exchange information. Perceiving the nature of sounds at normal speaking levels or without correction. Ability to receive detailed information through oral communication, and make fine discernments in sound. Close and continuous visual acuity to perform activities such as: preparing and analyzing data and figures, transcribing, viewing a computer terminal, and extensive reading. Current driver’s license must be maintained and have the ability to drive to all regions.

Work Environment: This job is an exempt position that requires flexibility in scheduling tasks and projects. The employee must independently monitor hours and judge the time needed to be spent on applicable duties. Employee must be capable of adjusting to unpredictable schedules proactively. As a direct representative of the Credit Union, the employee must conduct and present themselves courteously and professionally. Exposed to potentially hazardous conditions, i.e., robbery. Travel to all Credit Union regions may be required.

Job descriptions are not intended, and should not be construed to be exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. They are intended to be accurate reflections of those principal job elements essential for making fair pay decisions about jobs.
Note: Rogue Credit Union is a drug free workplace and requires a drug screening test within 48 hours of employment offer.
Rogue Credit Union is an Equal Opportunity Employer and makes employment decisions without regard to race, color, national origin, religion, sex, age, disability, veteran status, or any other protected class. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method, please call (541) 622-7295.
This Job Description is not a complete statement of all duties and responsibilities comprising the position.

Job Type: Full-time