Floating Universal Service Advisor

Job Description:

This role will require at minimum a high school diploma or GED and 1-year previous experience working in a member facing role in a credit union or in retail sales. A successful Floating Universal Service Advisor 1 should be equipped with the following:

• Proficiency in spreadsheet, word processing, and database software, and good math skills are required.
• Must have ability to retain knowledge of a wide range of financial products and services available at the credit union and be able to cross-sell those to members routinely.
• Requires strong interpersonal and communications skills to establish a professional and courteous relationship with all members.
• Must be able to maintain composure under pressure
• Interact routinely with members and colleagues face-to-face, by telephone, video, and other communication methods using active listening skills and excellent teamwork.
• Must be reliable in meeting demanding and highly accurate work results, strict deadlines, and prompt and friendly service delivery.
• Requires working with others in a group and team and the ability to remain flexible despite interruptions and/or routine changes to priorities and/or job duties.
• Must be available to work Monday through Saturday schedule.
• Requires ability to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl on a routine basis.