Credit Union:

OnPoint Community Credit Union


Portland, OR



Job Description:


  • Performs all Teller duties, including maintaining a cash drawer within Cash Drawer Balancing policy guidelines.
  • Leads by example to reinforce sales and service culture by modeling effective behaviors to identify cross-sell opportunities and refers to appropriate lobby staff.
  • Assists with resolving complex transactions, reviewing exceptions, identifying/offering solutions, locating outages, and balancing cash drawers/vault, and stays within established branch limits.
  • Assists Branch Management team in managing lobby traffic.  Coordinates the work schedule for the branch.
  • Maintains Teller cash balancing spreadsheet and notifies Branch Management of outages outside of balancing guidelines in a timely manner.
  • Provides input to Management pertaining to overall performance and developmental opportunities.
  • Maintains/balances vault/coin machine according to branch cash limits/standards.  Orders/verifies incoming/outgoing cash deliveries, and disburses/receives cash orders from staff.
  • Demonstrates all member service standards and is an advocate of OnPoint culture.
  • Performs any necessary audits or other procedures as outlined in the Branch Security Manual/Log.
  • Ensures negotiable items, cash drawers, and work stations are properly secured at the end of each business day.
  • Performs additional duties as required by Management for the overall operation of the branch.

Knowledge, Skills & Abilities:

  • Able to effectively perform a variety of job duties, tasks, and project deadlines simultaneously while supporting coworkers.
  • Demonstrates leadership skills to support, lead and motivate others to perform their best.
  • Proficient in counting cash, arithmetic, ten-key, and basic computer skills.
  • Communication skills that are clear/effective in writing, in person and by phone.
  • Demonstrates high level of member service, professionalism, sales, problem solving, organization, motivation to accomplish defined goals, and self-management skills.
  • Able to stand for extended periods of time on a daily basis.
  • Able to assist or lift 50-pound bags of coin on a daily basis.


  • High School diploma or equivalent.
  • Minimum of 1-2 years of Teller work experience.
  • Experience working in a strong sales environment with defined sales and service goals preferred.
  • Previous team leader/supervisor experience strongly recommended.
  • Demonstrated understanding and knowledge of cash handling practices, products and services, operational policies and procedures, compliance, and reinforces defined individual/team goals.