Teller Associate

Job Description:

Join our Team as a Teller Associate!

As a member-focused credit union, we’re looking for new team members who have a desire to help others. Whether empowering people to reach their goals in person or behind the scenes, our employees share a commitment to creating meaningful relationships with our members and community. We’re also a fun place to work, and we offer competitive pay, professional development, and great benefits! To learn more about SELCO, view the full position description, and apply, please visit https://www.selco.org/join/careers!

We are currently looking for a part-time, non-exempt Teller Associate to join our team!  In this role, you will provide an exceptional service experience for SELCO’s members, team members, and guests. Please see the position description for a more detailed look into this job.

This position will work onsite in the Eugene/Springfield area. The Teller Associate is eligible for in office/branch arrangements only. Successful candidates will join our Teller Associate Onboarding Program and will be trained in one of our Eugene/Springfield area branches. Upon completion of training, the Teller Associate will then be assigned to their new home branch.

Successful candidates will need to be available to work approximately 38 hours per week, Monday – Friday between the hours of 8:00am and 6:30pm and some Saturdays from 9:45am to 2:15pm.

COMPENSATION

• Base salary: The full salary range for the Teller Associate is $18.15 to $24.25 per hour, with new hires generally starting between $20.20 and $22.20 per hour, based on relevant knowledge, skills, education, and experience. This range will be converted to semi-monthly ranges for full-time employees.
• Incentives: This position is eligible for monthly referral incentives ranging from $5.00 to $75.00 per referral sold, depending on the product or service.
• Annual Incentive: In addition, all SELCO team members receive an annual incentive based on how well SELCO meets the prior year’s strategic business goals. This incentive is calculated using the team member’s prior year eligible earnings and ranges from 0%-12% (with the average payout over the last five years being 11.07%).

BENEFITS

Our team’s well-being is a priority, and we’re proud to offer a comprehensive and holistic benefits package for team members and their families.

• Medical, dental, vision, long-term disability, and life insurance
• 401(k) retirement plan (with guaranteed employer contributions)
• Paid time off for personal and volunteer hours, as well as 10 paid holidays per year
• Additional programs and benefits include wellness and educational reimbursements, an employee assistance program, discounted rates on select SELCO services, and more.

Check out our complete benefits list here!

POSITION DETAILS

Essential Functions include (please see the position description for a comprehensive list):

• Welcome and interact with members, team members and guests in a warm and friendly manner, demonstrate a sincere interest and willingness to help others, and consistently address and thank the person by name.
• Work with a high level of accuracy and efficiency while following instructions and established procedures, performing teller transactions, and handling cash (i.e., counting, documenting, etc.).
• Build and develop member relationships by asking open-ended questions, identifying member needs, and promoting and cross-selling SELCO’s core and specialized products and services.
• Demonstrate adaptability and leadership skills and uphold SELCO’s Mission Statement, Corporate Values, Service Promises, and Exceptional Customer Service Standards.
• Adhere to federal and state regulations, SELCO policies, confidentiality requirements, and other compliance obligations.

Required Skills and Abilities include (please see the position description for a comprehensive list):

• Exceptional customer service skills by using the GVAL-HI approach to providing service. Greet people, Value them. Ask how you can help. Listen. Help them. Invite them back.
• Initiative and ability to effectively cross-sell SELCO’s products and services.
• Effective and professional communication skills in person, over the phone, and in writing including through electronic channels.
• Good interpersonal skills that enable working independently and as part of a team at all organizational levels.
• Ability to apply knowledge acquired through job training and self-study of procedures and updates.
• Computer and software application skills, including Microsoft Office.

Required Education and Experience

• High school diploma or equivalent; and
• Minimum six (6) months cash handling and customer service or sales experience; and
• Must be bondable.