Credit Union:

NW Preferred Federal Credit Union


Tigard OR




Contact: Sean Ryder
Email: [email protected]
Phone: (503) 403-0305

Job Description:


  1. Installs, supports, and maintains server software, server operating systems and virtualization systems. This includes database management and other software applications. Troubleshoots and resolves issues related to server hardware or software failures. Coordinates and communicates with impacted users.
  2. Manages the Storage Area Network (SAN) providing data storage to the virtualized environment.
  3. Develops and maintains various related systems such as VoIP telecommunications, camera surveillance, alarm systems, hardware and software.
  4. Ensures proper operation of and access to print services, file services, communications services, electronic mail services, internet access and other services, systems or networks required by the Credit Union staff. Ensures security of data while balancing the needs of the end user and protecting against internal and external threats.
  5. Maintains proper documentation related to hardware, software, installations, configurations, change management, licensing, troubleshooting and updates. Uses appropriate software products to keep network diagrams and IT asset inventory up to date. Assists in the development and updates of the IT Procedures Manual.
  6. Uses various software products to monitor all systems for viruses, malware and other security issues; remediates any infections or problems.
  7. Uses established methods and practices to ensure system backups are completed as required. Tests restoration processes routinely. Administers file restorations when necessary.
  8. Uses established data retention policies and procedures to appropriately purge data files and perform appropriate file system and disk maintenance to ensure efficient operation of information systems.
  9. Assists with the development of an appropriate disaster recovery plan and annual testing. Provides recovery support in the event of a disaster.
  10. Installs, supports, and maintains various network hardware including cabling, switches, routers, firewalls and other devices to provide secure, reliable network access and performance.
  11. Actively engages in various Credit Union and IT projects to ensure successful achievement of Credit Union initiatives. Lead and manage various IT projects, working with internal users and external vendors to accomplish project goals.
  12. Serves as a backup in managing the core processing system. Creates custom reports and queries to support the needs of the Credit Union.
  13. When necessary provides backup or stand in for the Technical Support Specialist. This includes help desk support to end users and their computers and programs, telephone systems, printers and other systems.
  14. Stays informed on current technology, trends and best practices related to IT. Continually seeks business process and system improvements that leverage our resources to provide more efficient and effective use of information systems while maintaining appropriate security of the network.
  15. Performs other job related duties as assigned by the Manager of Information Technology or the Vice President of Technology


  1. Bachelor’s degree preferred or Associate’s degree with technical certifications.
  2. Five or more years’ experience in a Windows network environment with three years directly supporting Windows servers.
  3. Experience and knowledge supporting or maintaining the following:
    1. VMWare – version 7.0 or higher
    2. Windows Server 2016 (or newer) Operating Systems, including Windows Active Directory and Group Policy
    3. AIX Unix and/or various Linux distributions familiarity desired
    4. Mitel VoIP telephony experience desired
    5. Network services, including TCP/IP, DNS, DHCP
    6. Ivanti Endpoint Management Suite & Security Suite or comparable network management programs desired
  4. General knowledge of network security including anti-virus/anti-malware, firewalls, internet content filtering and authentication systems.
  5. Good oral and written communications skills; courtesy, tact, and diplomacy are essential elements of the job in dealing with others inside and outside the organization.
  6. Proficiency in the Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint); Visio experience desired.
  7. Responsibilities sometimes require working evenings and weekends, sometimes with little advanced notice.


Job descriptions are not intended and should not be construed to be an exhaustive list of all responsibilities, skill, efforts or working conditions associated with a job; they are intended to be accurate reflections of those principle job elements essential for making fair pay decisions about jobs.



  1. Sitting for extended periods of time.
  2. Occasional mobility around mostly carpeted offices.
  3. Occasional lifting, carrying, pushing and pulling of items weighing up to 50 pounds.
  4. Frequent keystroke activity and mouse/trackball activity.
  5. Hearing and sight demands.
  6. Occasional reaching up to two feet overhead.
  7. Must hold a valid driver’s license.
  8. Occasional driving to Credit Union events or other Credit Union locations.
  9. Occasional business travel including extended stay.
  10. Constant verbal communication.


  1. Application of social and interpersonal communication skills, including written and verbal communication.
  2. Constant organization and planning for self and others.
  3. Frequent use of basic mathematical skills.
  4. 12th grade reading and writing demands.
  5. Application of research, problem resolution, including analysis, judgment, and independent decision making skills.
  6. Constant coordination of multiple tasks, priorities and interpersonal situations.
  7. Constant attention to detail, accuracy, and responsiveness in a timely manner.
  8. Short and long term memory.
  9. Ability to communicate technical information to non-technical personnel.
  10. Constant initiative, alertness, and independent work.


  1. Inside work.
  2. Contact with employees via telephone, email, remote access and in person.
  3. Potential exposure to the threat of violence at any time.
  4. Working alone and with others.
  5. Reasonable temperature conditions.
  6. Moderate noise level.
  7. Irregular working hours, including periodic late night or weekend work.