Retail District Manager

Essential Duties:

• Manage performance objectives for business volume, deposits, loan portfolios, member service and quality of audit reports for assigned branches, maintaining branch profitability and compliance.
• Demonstrate effective time management strategies. Ensure a consistent presence at assigned branches; remain engaged in developing branch leaders and teams (80%). Balance onsite responsibilities with business/community development activities (10%) and reporting and analyzing data related to branch activities (10%). 
• Oversee department hiring, orientation, training, and performance evaluations on all direct-report personnel. Monitor job performance with coaching sessions. Conduct performance evaluations in a timely manner. Recommend procedures to enhance performance levels and ensure quality work and high level of service to other departments.
• Monitor an annual budget and execute strategic initiatives.
• Collaborate with VP Retail Branches in market expansion decisions and implementation of any resulting activities.
• Responsible for leading and communicating information and activities that support adherence to regulatory compliance, operational risk, and policies and procedures.
• Align sales culture, through weekly sales meetings, partner with sales manager to conduct one-on-one coaching and management of tracking and reporting to ensure each Branch Manager effectively supports the overall success of their team members, their branch, and the Credit Union.
• Ensure that internal and external Service Levels Agreements are being met or exceeded throughout all branch locations.
• Maintain current knowledge of products and services, lending/deposit activities, regulations, compliance and participate in other appropriate training as required.
• Provide on-going coaching to Branch Managers regarding staff development and performance, business development, loan pipeline reports and other established goals.
• Consistently communicate and coach team members with positive and constructive feedback, complete employee evaluations on time.
• Promote exceptional performance; manage staffing levels and turnover; address underperforming employees; provide timely feedback and effective solutions.
• Ensure team members develop effective working relationships with internal departments to provide support of member requests as well as joint business development efforts.
• Represent the organization to the community as a financial services professional through strong member relationships, business development and community involvement.
• Create monthly reports using (but not limited to) Microsoft Excel, Word, Publisher.
• Demonstrate strong regulatory knowledge applicable to this position and understand and comply with government regulations with particular emphasis on the Bank Secrecy Act (BSA), US Patriot Act and related regulations.
• Actively participate and fulfill expectations in the Credit Union Email Security Awareness Program as outlined in the Information Security Program Acknowledgement document.

Knowledge and Skills:

Experience: Five to eight years of similar or related experience. Must have Branch Manager experience. 

Education: (1) A two-year college degree or (2) Completion of a specialized course of study at a business or trade school or (3) Completion of a specialized and extensive in-house training or apprenticeship program

Additional Details: 

***Applicants must submit a cover letter along with their resume. 

Bilingual skills highly desired. 

Locations: Hiring for an East Side Retail District Manager (Sifton, Cascade, Fishers Landing, 192nd, Camas, Washougal, and Stevenson) and a West Side Retail District Manager (Ridgefield, Battle Ground, Salmon Creek, Hazel Dell, Downtown, Vancouver Mall.)

iQ offers a total compensation package for our totally exceptional employees.

There’s a reason we’ve ranked as one of top workplaces in the Pacific Northwest for the past seven years. We listen to our employees and continue to provide benefits that make a difference.

Healthcare coverage

iQ pays 100% monthly medical, dental and vision premium for you AND your dependent children.

Saving for retirement

iQ matches up to 5.5% of your 401(k) retirement dollars.

Paid time off

iQ offers 11 paid holidays plus vacation and sick time accruals.
iQ encourages community involvement through paid volunteer opportunities.
iQ uniquely offers a paid Cultural Enrichment Day to increase awareness of the diverse communities we serve.

Investing in you

iQ offers a student loan repayment match up to $100 per month.
iQ supports you in advancing your education and knowledge through tuition reimbursement.
iQ offers an annual match to amplify your nonprofit giving.

See our full list of unique benefits: iQ23-BenefitsSummary2023.pdf (iqcu.com)

iQ Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.