Credit Union:

TwinStar Credit Union

Region:

Lacey, WA

Closing:

6/1/2024

Learn More

Job Description:

Location

This position is 100% remote.

Status

Part-Time Regular, Non-Exempt

Pay Range

The full pay range is $21.36-$32.05/hourly. Depending on experience and qualifications.

We offer a bilingual differential for employees who can assist our members’ financial needs in a second language. Proficiency is subject to passing a standardized verbal assessment. Currently approved languages are Korean, Russian, Spanish, and Tagalog.

Applicants are encouraged to apply by May 31st, 2024 5:00 PM PST.

We are seeking a Digital Services Specialist to join our team! This position establishes professional and quality service-based member relationships focused on meeting the financial needs of each member via all communication channels such as phone, email, web chat, secure messaging, and text.

Visa sponsorship not available.

Contact us at 800.258.3115 with any questions or request for accommodation.

Requirements

Responsibilities:

  • Greets and welcomes existing and potential members contacting the credit union in a courteous, professional and timely manner.
  • Assesses alternate channel member support needs and provides subject matter expertise in the creation and development of home banking support including member navigation instructions, personal finance management support, and troubleshooting assistance.
  • Answers members’ requests for information about statements, share withdrawals and loan payoffs; computes interest rates for loan payoffs.
  • Introduces and sells all loan programs and services to members based on meeting their financial needs.
  • Performs a variety of transactions on member and business accounts. Accurately and efficiently processes and records routine transactions for members including withdrawals, processing loan payments and money transfers.
  • Performs Member Identification Program (MIP) process as outlined in the credit union’s Bank Secrecy Act procedure. Ensures the security and confidentiality of private member information.
  • Provides member service in certificates, stop payments, VISA/plastic card, CD’s, Money Market, and other services, as applicable.
  • Assists members with account services issues (i.e., resolve account problems and other services).
  • Follows established security procedures (i.e., dual control, robbery, safety, cash control, etc.).
  • Participates in core Sales and Marketing initiatives through educating our members on program features and benefits.
  • Works diligently to meet or exceed production and referral goals established by management.
  • Participates in execution of projects to identify issues prior to production rollout.
  • Elicits feedback regarding potential system opportunities and enhancements.
  • All other duties as assigned.

Education and Experience Required:

  • High School Diploma (GED equivalent) required.
  • 1+ years experience with customer service and sales, preferably through digital channels such as chat, email, and secure messaging.

Education and Experience Preferred:

  • Associate’s Degree in Business or related field of study

Knowledge, Skills and Abilities:

  • Knowledge of the complete line of products and services offered.
  • Skill in analytical problem solving.
  • Skill in communicating, listening, asking open-ended questions and paying attention to member needs.
  • Skill in dealing effectively and politely with members and solving member’s problems.
  • Skill in time management and workload organization.
  • Skill in utilizing phone system.
  • Ability to convey technical information to a non-technical individual.
  • Ability to communicate complex ideas to audiences of different technical levels.
  • Ability to display a positive and professional attitude and to demonstrate effective interpersonal skills.
  • Ability to effectively communicate written and oral communication skills. Displays professionalism in presentations to members and potential members.

Benefits

This position is eligible for Part-Time Regular benefits. Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage. Medical, Dental, and Vision insurance is paid at a 100% by company for the employee coverage. We also offer Health Care FSA (HCFSA) and Day Care FSA (DCFSA). Employees have access to disability and AD&D insurance. Employees are able to enroll in our 401k plan. Part-time employees will accrue time off on the same schedule as full-time employees with the accruals pro-rated based on their scheduled FTE and the following guidelines.

All benefits except 401k start the first of the month after 30 days of employment. Employees become eligible to contribute to 401k on the first of the month following 60 days of employment.

EEO Statement
TSCU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.