Member Specialist
Job Description:
Summary
We’re growing here at Kitsap Credit Union and are looking for Member Specialists to work out of our various locations in beautiful Washington State. As a Member Specialist, you will help to create customer-centered solutions and recommend opportunities for our members. Our managers and team will help you build rapport and forge meaningful relationships as well as support you in achieving your career goals.
Location Now Hiring
Gig Harbor
Quick Facts
Starting Wage: $19.15-$25.00 per hour depending on experience and qualifications
Grade: 6
Title: Member Specialist
Employment Type: Full time, hourly, non-exempt
Seniority level: Individual Contributor
Reports to: Branch Manager
Working hours: Monday – Saturday
Industry: Banking
Functions: Tellering, Teller, Banker, Banking, Relationship Banker, Personal Banker, Account Representative, Loan Officer
Member Specialist Typical Job Duties
- Assist the teller line with tellering functions
- Guide members applying for loans, and lines of credit
- Recommend and council members on KCU resources that align with their needs
- Process loan applications for consumer lending products, Home Equity, and Mortgage loans
- Strengthen market position by locating, developing, and closing business relationships
- Enhance member experience and loyalty through relationship building
This role may be right for you if you enjoy connecting with people in a customer service environment and enjoy meeting customer needs with tailored service solutions. You pride yourself on your ability to meet each person as an individual, meet personal sales goals, and contribute to team goals. Your previous employers praise your keen eye for detail, and your previous co-workers talk about your ability to see opportunities and act on them. Your friends consider you welcoming, and your family is proud of your ability to coach others in their financial aspirations.
Basic Qualifications
- High School Diploma or GED
- Two years of Customer Service/Sales/Cash Handling
- One year of experience in a financial institution performing teller, new accounts and account maintenance
- Six months of consumer lending experience
- Ability to obtain NMLS within 30 days
Preferred Qualifications
- Availability during Saturdays and extended business hours
- Excellent interpersonal communication skills including effective listening, speaking and writing
- An understanding of credit fundamentals and underwriting criteria
- Ability to present, explain and refer products and services
- Proficient in Microsoft Office applications
What We Offer
Not only are we one of the largest credit unions in Washington State, and growing, we are also a company that cares about its employees. We back that up for our employees by offering competitive pay and a benefits package that helps support you and your family’s lifestyle. We value our employees, and we strive to keep our benefits comprehensive and affordable. Some of our benefits include:
- Free onsite parking
- Annual time off and sick time accrued
- Paid holidays
- Medical, Dental, Vision, Short- and Long-term Disability, Life and AD&D Insurance
- Employee Assistance Program
- Choose from a PPO medical plan or a High Deductible with a Health Savings Account
- 3% KCU funded Safe Harbor Contribution
- KCU will match up to 2% of your 401K contributions
- All 401K contributions are 100% vested
- Potential annual incentive in all roles within Kitsap Credit Union
- Tuition reimbursement
- 8 hours of paid volunteer time off
- Discounts on KCU’s products and services
- Paid Care.com membership including back up childcare reimbursement
- Paid RethinkCare subscription, a personal wellness and professional resilience program
****** Employment is contingent upon satisfactory credit, background, and reference checks. Kitsap Credit Union is an Equal Opportunity Employer. All qualified applicants for employment will receive consideration without regard to sex, marital status, race, color, religion, national origin, age, veteran status, disability, genetic information, or any other protected status. ******