Credit Union:

Qualstar Credit Union

Region:

Bothell, WA

Closing:

6/5/2022

Learn More

Job Description:

PRIMARY FUNCTION: Administer an effective delinquency control and follow-up program.

DUTIES:

  1. Administer collection program for members with delinquent loans, over-limit Visa accounts and negative share accounts in accordance with QCU procedures.
  2. Make quality contact with members who are past due and/or overdrawn to resolve account issues.
  3. Handle incoming calls from members and staff through the department ACD.
  4. Consult with member concerning hardship extension requests of loan payments for approval by management.
  5. Assist staff with questions regarding collection activity and chargeoffs.
  6. Review and recommend delinquent/overdrawn accounts for charge-off and referral to outside agencies.
  7. Process and review bankruptcy notices.
  8. Process insurance submissions.
  9. Process insurance claims.
  10. Process incoming garnishments.
  11. Handle settlement requests for approval by management.
  12. Process direct and indirect credit bureau disputes.
  13. Manage ChexSystems reporting on overdrawn/charged off share accounts.
  14. Processes charge offs.
  15. Review and process delinquency and overdraft reports.
  16. Submit accounts to collection agencies.
  17. Process incoming and outgoing department mail.
  18. Other duties as assigned.

PHYSICAL REQUIREMENTS:

  1. Must be able to sit or stand for long periods of time.
  2. Must be able to use computer keyboard and mouse.
  3. Must be able to view computer monitor.

EDUCATION, EXPERIENCE, & SKILL REQUIREMENTS:

  1. High school or equivalent education required.
  2. Recent credit union/financial institution experience in collections preferred.
  3. Ability to work quickly, efficiently, and accurately to meet daily deadlines.
  4. Ability to deal with members in difficult situations.
  5. Familiarity with computers (i.e., Internet, email, word processing).
  6. Strong member service skills.
  7. Strong organizational skills and ability to prioritize required.
  8. Strong verbal, written, and telephone communications required.
  9. Strong attention to detail required.
  10. Possess strong problem solving skills.
  11. Able to make decisions independently and provide support to all departments.

IMPORTANT: PLEASE NOTE THAT PRIOR TO AN INTERVIEW, A BACKGROUND AND CREDIT CHECK ARE CONDUCTED.

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

https://www.applicantpro.com/j/2361736-78383