Credit Union:

Qualstar Credit Union


Renton, WA



Job Description:

Qualstar Credit Union is looking to fill our Member Relationship Representative position in our Renton Branch. In this position you will use your strong people and communication skills to educate our members in an effort to save them money and increase their relationship with Qualstar. If you enjoy helping people, are skilled at selling, have a passion to provide great service, and a knack for problem solving, you may be the perfect person for the job! Banking and some lending experience required.

Benefits of joining the Qualstar team:

  • We are a not-for-profit organization focused on giving back to our members.
  • We are a stable organization that is well capitalized and growing.
  • With just under 150 employees, we are small enough to connect personally and big enough to create a dynamic work environment.
  • We value internal growth from staff within our organization. We mean it! Our current and former CEOs were been promoted from within, starting at entry or supervisory level roles.
  • Competitive monthly salary, monthly incentive available.
  • Paid Federal Holidays off
  • Monday through Friday only (No Saturdays), predictable schedule
  • Dress code – Business casual, jeans and tennis shoes allowed
  • Medical, Dental, and Vision coverage
  • Generous paid vacation and sick leave
  • Employee discount on loan rates
  • Long-Term Disability and Life Insurance
  • 401K AND Pension Plans!
  • Our incentive bonus program means you can earn even more by earning incentives every single month!

PRIMARY FUNCTION: Provide superior service to members and support Branch needs.


  1. Identify member financial needs and educate members on Qualstar’s products and services, through in-person interactions, outbound calling, and referral follow up.
  2. Consistently provide member service in line with organizational standards.
  3. Ensure members accounts are set up in a way that supports their financial needs and goals. This includes actively engaging, educating, and signing members up for remote services.
  4. Accurately handle member inquiries, transactions, requested account maintenance and applications. This includes, but is not limited to, basic teller functions, opening new accounts and shares, processing loan applications, adding account services, and resolving member issues.
  5. Effectively work with all departments to meet the service needs of our members.
  6. Actively contribute to the goals of your department by educating and effectively signing members up for products and services that meet their needs.
  7. With the assistance of management, encourage referral business from front line staff which includes processing applications, providing relevant feedback, and actively participating in competitions.
  8. Onboard new members through in-person and outbound calling efforts. Ensure their introduction to Qualstar is positive and differentiates us from other financial institutions. Continue to work with new members throughout the first six months of membership to ensure they are well-educated on the accounts, services, and products offered through their membership.
  9. Generate and follow-up on leads for potential growth within existing membership through outbound calling efforts.
  10. Maintain a current knowledge and consistent adherence to Bank Secrecy Act (BSA) requirements as well other regulations, policies and process related to the position.
  11. Assist in the training of new staff within the department.
  12. Support the daily operations of the branch.
  13. Other job-related dues as required.


  1. Must be able to sit or stand for long periods of time.
  2. Must be able to use computer keyboard and mouse.
  3. Must be able to view computer monitor.
  4. Must be able to lift up to 50 pounds.
  5. Physical agility required.


  1. High school or equivalent education required.
  2. One year or more of financial industry experience preferred.
  3. Minimum of 6 months of Qualstar Credit union experience preferred.
  4. Previous customer service experience required.
  5. Strong oral, telephone, and written communication skills.
  6. Ability to work independently required.
  7. Strong organizational skills and attention to detail required.
  8. Ability to prioritize, work quickly, efficiently, and accurately to meet deadlines required.
  9. Strong people skills required.
  10. Strong cross-selling skills required.
  11. Typing speed of at least 30 wpm.
  12. Proficiency with Microsoft Windows required.
  13. Must be registered as a Mortgage Loan Originator per the S.A.F.E Act requirements.
  14. Must be able to maintain active notary license.

Qualstar Credit Union is an Equal Opportunity Employer

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.