Member Contact Center Service Specialist I
Rogue Credit Union
Greets and assists members with active listening skills providing accurate information and service to members. Demonstrates knowledge of Rogue’s vision and mission philosophies, using the Service Promises to build Loyal Members through each individual member experience.
50% Provides unsurpassed member/potential member service experiences. Greets members by telephone, email, or any other remote channel in a friendly and professional manner using the five Service Promises to assist, resolve, and complete members’ request. Includes but is not limited to transfers, loan payments, stop payments, card orders/replacements, statement/check copies, address changes, general maintenance, other operational tasks as determined or other member assistance items.
25% Completes in-depth online banking, bill pay, ATM/Visa/Debit, loan, technical and transaction research, working with members and other resources to find answers and resolution. Takes ownership of situations within authority limits or refers to others within the Credit Union as needed.
20% Maintains knowledge of credit union products/services, identifying cross sell/referral opportunities. Participates in Credit Union promotions. Also maintains technical knowledge to successfully perform all duties.
5% Assists other departments as needed; proactively performs other duties as needed or assigned.