Credit Union:

Verity Credit Union


Ballard, Seattle, WA





Job Description:


  • Adhere to the Verity Experience Process in every member interaction.
  • Listen to the member and understand their goals. Identifying ways to cross sell Verity’s products and services.
  • Capture relevant information and input it into our CRM system.
  • Value our members’ time by accurately and efficiently processing transactions including wires, payments, and IRA distributions.
  • Resolve member issues; emotionally and operationally, while adhering to Verity’s policies and procedures.
  • Originate, process, and fund consumer loans including credit cards, lines of credit, and auto loans.
  • Originate deposit accounts including checking, savings, money market, and certificates of deposit.
  • Collaborate with your team to achieve sales, service and community goals.
  • Provide flexible and reliable coverage to assigned branches.
  • Must be able to work approximately two Saturdays a month on average
  • Must be available to work occasional Sundays or after hours to work at seasonal community events.
  • Performs other job related duties as assigned.

Experience and Education

  • Minimum of a high school diploma or equivalent is required, higher education is a plus.
  • Customer service and/or retail experience is strongly preferred.
  • Cash handling experience is preferred.
  • Experience in a financial institution is preferred.

Knowledge, Skills, and Abilities

  • Strong verbal, written, and interpersonal skills
  • Detail oriented and good organizational skills
  • Ability to perform minor mathematical calculations and collect and analyze data
  • Ability to work independently and as a team member
  • Ability to present a positive and professional image to all employees and members
  • Ability to organize and prioritize to meet work deadlines
  • Problem-solving skills


Verity Credit Union is committed to working with its employees to reasonably accommodate them with the physical aspects of the position. The following is a list of physical considerations that are normally encountered in this job:

Ability to effectively and efficiently communicate with diverse membership and staff

  • Ability to sit or stand for long periods of time
  • Ability to work on computers for a long period of time in an office environment
  • Ability to visually recognize and verify funds for endorsements and negotiability