Credit Union:

First Credit Union


Chandler, AZ




Contact: Debra Janusee
Email: [email protected]
Phone: (480) 756-4589

Job Description:

Position Duties:

  • Proactively develop marketing strategy that aligns with the credit union Business Plan.
  • Develop and execute traditional and digital media strategies, creating campaign advertising budgets.
  • Develop a direct marketing strategy that enhances our ability to deliver the right messages at the right time.
  • Own the cross-platform member journey, ensuring that the experience is engaging and seamless across devices.
  • Manage the day-to-day operations of public facing website, media, merchandising, direct marketing, personalization and analytics.
  • Lead, mentor and develop the team, fostering a collaborative environment.
  • Establish performance expectations and monitor results. Coach and counsel staff as necessary.
  • Provide executive leadership team with ongoing analysis and reports for member acquisition and retention, channel, and Business Plan initiatives.
  • Proactively seek new and innovative uses of marketing technology to reach FCU’s target audiences.
  • Manage multiple outside vendor relationships, negotiating and implementing services.
  • Continuously improve marketing operations process and procedures to drive business efficiency and scalability.
  • Be highly communicative and responsive to all stakeholders while managing a large volume of projects.
  • Serve on various committees as needed.
  • Participate in Marketing staff meetings and attends other meetings, seminars or training.

Skills/ Requirements

  • Superb customer service orientation.
  • Timely, decisive, accurate and attention to detail.
  • Comprehension of data analytics and critical thinking.
  • Working knowledge of social media.
  • Proficient in MS Office Suite including Word, Excel and PowerPoint.
  • Proficient in Adobe InDesign and/or Adobe Photoshop with basic to intermediate design skills.
  • Stress management/composure.
  • Good listening, effective problem solving and communication skills.
  • Honesty and integrity.
  • Teamwork.
  • Ability to professionally compose own correspondence.
  • Ability to motivate staff and provide exceptional leadership,
  • Degree in marketing, business or related field.
  • Six years related experience and/or training; or equivalent combination of education and experience.

First Credit Union offers a professional, friendly and cohesive working environment while offering competitive pay and great benefits which include:

  • Generous Paid Time Off (PTO)
  • 11 Paid Holidays
  • Medical and Dental Insurance
  • LTD/AD&D/Life Insurance
  • 401(k) Plan with Company Match plus an additional Retirement Plan funded by FCU.
  • Special Recognition Programs
  •  Employee of the Quarter
  •  Co-worker Recognition Program
  •  Anniversary Incentives
  • Furthering Education Recognition
  • Professional Development Opportunities
  • University of First Credit Union
  • Opportunity to Advance
  • FCU believes in developing their staff to reach their full potential!
  • Promoting from within is our preference. We are proud of how many of our staff we are able to promote.
  • Great shifts – Monday through Friday only!