Credit Union:

Rogue Credit Union


Medford, OR



Job Description:

Department: Information Services

Reports To: VP of Software & Data Engineering

Grade: L12 Classification: Exempt

Supervises Direct: 6 Supervises Indirect: 0



Provides hands on Technical and Managerial leadership in all phases of application systems support and development for the delivery of effective solutions to meet the needs of the credit union. Supports and promotes a passion for the credit union’s Vision, Mission and Guiding Values. Manages a group of Programmers/Analysts responsible for the development and technical support of Rogue Credit Union’s (RCU’s) core systems and ancillary application platforms. Works closely with stakeholders and team members to understand requirements that drive the analysis and design of quality technical solutions that align with organizational and Information Technology (IT) strategies and comply with the organization’s architectural standards. Oversees the full Systems Development Life Cycle (SDLC).


Essential Functions & Responsibilities:

25% Identifies potential system improvements to meet strategic objectives, and plans for implementations, taking ownership of problems and driving the process from beginning to end and serves as the primary technical architect of the RCU IT Application Portfolio. Directs and manages the development staff in efficient, practical designs and implementations to maintain the integrity of the infrastructure. Ensures the maintainability, scalability, upgradability and flexibility of the overall environment. Ensures regular code reviews are conducted.


25% Directs, prepares, assists and maintains requirements documents, project timeliness, resource plans, implementation design specifications, system flow diagrams, performance reporting, and other system documentation. Prepares and effectively presents information to varied audiences including technical, managerial and executive levels.


25% Partners with business units to leverage IT resources to better understand member operations and processes, development opportunities, business requirements, while providing strategic and tactical recommendations. Ensures compliance with policies and procedures as they relate to the application environment. Provides on-call support for IT issues as required. Creates and updates technical documentation. Participates in departmental management processes such as planning, budgeting, employee development and scheduling.


20% Hires, trains, coaches and motivates a highly qualified staff sufficient to meet the daily operational needs of the areas assigned. Establishes and maintains objective accountability measurements and evaluates performance on all direct reports. Creates and maintains a coaching culture to consistently strive toward the highest level of employee achievement and performance in building Member Loyalty.


5% Proactively performs other duties as needed or assigned.


Performance Measurements:

1. Supports and practices Rogue’s Vision, Mission, Values and Loyalty Culture. Utilizes the Service Promises with both internal and external members. Embraces Rogue’s community involvement program in a positive and proactive manner. Ensure that the development team is aligned with the strategic mission and vision of the credit union.


2. Demonstrates empathy, self-reflection, and adjustment of own behaviors, displaying effective emotional intelligence.


3. Provides leadership through positive, honest, and direct coaching and mentoring as well as by directing activities to achieve stated departmental and budgetary goals.


4. Ensures that development efforts utilize industry best practices with a focus on close oversight of work status.


5. Maintains highly qualified, competent and motivated staff for the department.


6. Demonstrates adherence to, and support of, organizational values through words, action, and intent. Ensures credit union activities are done with the highest ethical, fiscal and regulatory standards, and comply with credit union policies and procedures.


7. Meets or exceeds assigned goals in order to achieve individual, department and credit union goals. Stays informed of current trends within the credit union movement and financial services industry.


8. Adheres to and maintains all credit union promotional, regulatory and policy compliance requirements including compliance with any Federal and State laws.


9. Regularly pursues personal development in order to ensure that skills and capabilities grow with the requirements of the position and credit union.


10. Ensures that systems are effectively managed, monitored, and supported to meet company, user and member needs.


11. Stays informed of current trends affecting technology within the financial services industry.


12. Establishes and maintains an effective relationship, and demonstrates the ability to effectively communicate with user departments, credit union leadership and vendors.


13. Effectively manages projects through completion while consistently delivering on time, on budget and as designed.


Knowledge and Skills:

Experience: Five years to eight years of similar or related technical experience in hands on software development in a professional environment. Minimum three years experience leading a team of skilled Programmers/Analysts developing software using current industry best practices and supporting systems in a production environment. Experience in the following areas preferred: Python, PHP, web and web service development with REST, JSON, Javascript, performance tuning, application monitoring, database management, Microsoft SQL Server, Project Management, Atlassian tools including Jira, OOD methodologies, credit union environment; Fiserv experience including functional knowledge of system capabilities and best practices. Data warehousing, ETL development and data analytics experience a plus.


Education: (1) A bachelor’s degree, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor’s degree (e.g. information technology certifications in lieu of a degree).


Interpersonal Skills: Work frequently involves exercising advanced conflict resolution, giving material presentations, and resolving issues impacting multiple departments or divisions. Role also requires the ability to motivate or influence others as a material part of the role, with a significant level of diplomacy and trust. Obtaining cooperation (internally and/or externally) is an important part of the role and a high level of interpersonal skills is critical to the success of this position.


Other Skills: This position requires solid organizational, team building, relationship and project management skills and the ability to effectively prepare and present information to varied audiences including technical, managerial and executive levels. Good customer relationship skills are essential with the ability to collaborate and strategize with the credit union leaders, as well as employees from all levels of the organization and outside vendors. Requires the ability to lead, manage and gain the confidence of technical team members. Lead and contribute in the design, coding, testing, deployment and maintenance of software solutions. Bring knowledge of best practices to guide the department in issues of design, development, backup/recovery, and documentation to ensure ongoing maintainability and efficient use of the system. Strong Project Management skills (documenting, reporting, organizing, prioritizing), and the ability to consistently deliver projects on time, on budget and as designed. Ability to multi-task across development efforts, support issues, ad-hoc requests, administrative tasks, departmental management and competing priorities. Knowledge and experience in the utilization of SDLC methodologies, Change Control, Production Support and Quality Assurance. Requires proven experience leading technical teams.


Physical Requirements: Some adjusting or moving objects up to 30 pounds in all directions. Must be able to remain in a stationary position, often standing or sitting for prolonged periods. Repeating motions that may include the wrists, hands and/or fingers while using computer. Communicating with others to exchange information. Perceiving the nature of sounds at normal speaking levels or without correction. Ability to receive detailed information through oral communication, and make fine discernments in sound. Close and continuous visual acuity to perform activities such as: preparing and analyzing data and figures, transcribing, viewing a computer terminal and extensive reading.


Work Environment: This job is an exempt position that requires flexibility in scheduling tasks and projects. The employee must independently monitor hours and judge the time needed to be spent on applicable duties. Employee must be capable of adjusting to unpredictable schedules proactively. As a direct representative of the credit union, the employee must conduct and present themselves courteously and professionally. Exposed to potentially hazardous conditions, i.e., robbery. Travel to all credit union regions may be required.