Information Technology Specialist

Job Description:

Job Functions:

• To provide technical support to employees with technology information system requests as needed.
• To perform routine network administration functions.
• To maintain software on computer equipment.
• To maintain inventory of all workstations, laptops, tablets, printers and other IT related equipment.
• To coordinate, maintain and document all credit union support ticket requests and projects internally and externally.
• To assist with testing new technology as well as changes and updates to current systems.
• To maintain documents on imaging system.
• To assist with hardware and software implementations to improve security, system performance and efficiency.
• To provide admin support for internet banking, mobile banking, bill pay, instant issue and other systems as assigned
• To train fellow employees and management in computer applications as directed.
• To assist with research requests from members or management that require IT support.
• To perform other duties as directed by the VP IT or other members of management.
• Maintain punctual, regular and predictable attendance.

Education and Skills:

• Associates degree in computer science, information technology, or related field required, or equivalent work experience may substitute for education.
• Must be able to communicate effectively and should possess good reading, writing, and math abilities.
• Must be able to operate standard office equipment and be competent in the operation of computers and software required to perform job duties.
• Must be able to work accurately with minimal supervision.
• Must be detail oriented and able to work accurately.
• Must have experience with creating excel reports and utilize computer spreadsheets.

Experience:

• Experience working with Symitar or other HTML based system preferred.
• 12 months experience supporting technology systems used in financial institutions preferred.