Credit Union:

Heritage Grove Credit Union


Salem, Oregon




Contact: Renia D Razey
Email: [email protected]
Phone: (503) 485-4385

Job Description:

Job Functions:

  • To provide technical support to employees with technology information system requests as needed.
  • To perform routine network administration functions.
  • To maintain software on computer equipment.
  • To maintain inventory of all workstations, laptops, tablets, printers and other IT related equipment.
  • To coordinate, maintain and document all credit union support ticket requests and projects internally and externally.
  • To assist with testing new technology as well as changes and updates to current systems.
  • To maintain documents on imaging system.
  • To assist with hardware and software implementations to improve security, system performance and efficiency.
  • To provide admin support for internet banking, mobile banking, bill pay, instant issue and other systems as assigned
  • To train fellow employees and management in computer applications as directed.
  • To assist with research requests from members or management that require IT support.
  • To perform other duties as directed by the VP IT or other members of management.
  • Maintain punctual, regular and predictable attendance.


Education and Skills:

  • Associates degree in computer science, information technology, or related field required, or equivalent work experience may substitute for education.
  • Must be able to communicate effectively and should possess good reading, writing, and math abilities.
  • Must be able to operate standard office equipment and be competent in the operation of computers and software required to perform job duties.
  • Must be able to work accurately with minimal supervision.
  • Must be detail oriented and able to work accurately.
  • Must have experience with creating excel reports and utilize computer spreadsheets.



  • Experience working with Symitar or other HTML based system preferred.
  • 12 months experience supporting technology systems used in financial institutions preferred.