Credit Union:

Arizona Financial Credit Union


Phoenix, AZ



Job Description:

Overall Accountability:


o   Boarding and funding of new Government Guaranteed Loans to loan servicing system

o   Boarding of Secondary Market loan sales to loan servicing system

o   Responsible for all core system changes to borrower loan accounts

o   Create, monitor and update collateral tracking for non-financial ticklers including UCC-1 fixture filings, filed DOT, Subordinations, Leases and final title policies, etc.

o   Monitor, request, and review insurance policies and renewals for real estate and BPP collateral

o   Verify life insurance policies to ensure policy is active

o   Request monthly, quarterly, or annual financial tickler items from borrower or work closely with PM to assist in collection of these items.

o   Assists in handling escalated or complex requests or challenges

o   Ensure updated items are then properly filed and Synergized

o   Responsible for accurate and timely 1502 Reporting for all SBA loans to avoid errors and additional fees and penalties

o   Update Etran as necessary with completed Change In Terms

o   Process all paid off loan files including Collateral Releases, deleting collateral tracking, life insurance releases, etc.

o   Complete all payments and payoffs according to SBA/USDA guidelines and timeframes

o   Process all RLOC and Construction draws as requested by borrower and construction manager ensuring draw is compliant with Government Program

o   Monitor and Service USDA loan payment by working directly with participant banks for loan payments remittance

o   Point of contact for all post close servicing requests, RLOC advances and questions regarding servicing of loan

o   Member refund requests: review, research, and process accordingly

o   Follow-up for post close documentation items

o   Completes wire packages for loan fundings and payment remittance and 1502 payments

Additional Job duties may include:

Support the Government Guaranteed Operations team in administrative functions by

o   Working with borrower to complete and collect necessary forms

o   Assist with collateral perfection (e.g., obtaining recorded documents, title policies, filed UCC-1, vehicle titles, weekly mail to appropriate party)

o   Collects signed loan documents, files hard copies, and upload to Synergy

o   Order third party reports, including but not limited to, preliminary title report, flood certifications, Certificate of Good Standing, UCC searches, site visits, insurance, lien / judgment, Tax Transcripts, CAIVRS, SAM Searches and any other required reports.

o   Assists with all compliance due diligence associated with lending which include CIP, BSA, ECOA, OFAC.

o   Assist in facilitating payment of invoices from 3rd party vendors during the closing process

o   Collect and track good faith deposit

o   Understand and maintain data integrity in loan origination system


o   Ensures all individual and departmental goals and service level agreements (SLAs) are met

o   Stays current with and applies credit policy and procedures to all transactions to mitigate risk to the Credit Union and support a low PARRiS score

o   Collaboratively works with and shares knowledge with internal partners and departments

o   Able to coach internal business partners in Government Guaranteed lending loan processes

o   Assists with the handling of member inquiries and ensures appropriate and timely resolution

o   Ensure all internal systems are updated correctly reflecting accurate borrower / loan information

o   Organize electronic files according to Sageworks/Synergy standards

o   Ensures all items are filed with centralized documentation system (Synergy)

o   Maintains intimate working knowledge of all required SBA / USDA SOPs to ensure proper oversight and compliance of regulations

o   Other duties as assigned

Required Qualifications

High school diploma or GED, 1-3 years’ experience in Government Guaranteed lending.  Knowledge of SBA lending and SOP along with compliance and documentation regulations. Professional written, verbal communication, problem solving, and interpersonal skills, along with the ability to produce quality work within tight time frames while managing multiple assignments.  Ability to work on core processing systems (JHA) and department specific processing systems (Sageworks / Laser Pro).  Knowledge of Microsoft Office and JHA. Strong work ethic, the ability to prioritize and adapt to changing deadlines, advanced interpersonal skills, excellent communication, and the desire to work as a team to support the overall success of the credit union.  Knowledge base about conventional, SBA 7(a) and SBA 504 loan programs, policies and procedures.

Preferred Qualifications

Bachelor’s degree or relevant industry certification

Sageworks experience

Silverlake experience

Physical Requirements:

Occasional lifting, 25 lbs. or less.
Sitting and standing for extended periods of time.
Working on a computer