Credit Union:

TwinStar Credit Union


Lacey, WA



Job Description:

Location: Remote


Full-Time Regular, Non-Exempt

Pay Range

The full hourly pay range is $17.62 – $26.42. Depending on experience and qualifications.

We offer a bilingual differential for employees who can assist our members’ financial needs in a second language. Proficiency is subject to passing a standardized verbal assessment. Currently approved languages are Korean, Russian, Spanish, and Tagalog.

Applicants are encouraged to apply by November 29th, 2023 5:00 PM PST.

TwinStar Credit Union is seeking a FT Contact Center Specialist to join our team! This position establishes professional and quality service-based member relationships focused on meeting the financial needs of each member.

Visa sponsorship not available.

Contact us at 800.258.3115 with any questions or request for accommodation.


Essential Functions and Tasks

  • Greets and welcomes existing & potential members calling the credit union in a courteous, professional and timely manner.
  • Answers members’ requests for information about statements, share withdrawals and loan payoffs; computes interest rates for loan payoffs.
  • Introduces and sells all loan programs and services to members based on meeting their financial needs.
  • Maintains an up-to-date and comprehensive knowledge of all credit union products and services. Attends internal training classes and actively participates in Bright Solutions University learning opportunities.
  • Performs a variety of transactions on member and business accounts. Accurately and efficiently processes and records routine transactions for members including withdrawals, processing loan payments and money transfers.
  • Performs MIP (Member Identification Program) process as outlined in the credit union’s Bank Secrecy Act procedure. Ensures the security and confidentiality of private member information. Refers to procedure 9009 for current guidelines.
  • Provides member service in certificates, stop payments, VISA/plastic card, CD’s, Money Market, and other services, as applicable.
  • Assists members with account services issues (i.e., resolve account problems and other services).
  • Follows established security procedures (i.e., dual control, robbery, safety, cash control, etc.)
  • Effectively participates in core Sales and Marketing initiatives through educating our members on program features and benefits.
  • Works diligently to meet or exceed production and referral goals established by management.
  • Maintains well-developed working knowledge of the assigned duties and job functions; keeping up to date and requesting additional training and/or development as needed.
  • Reports regularly to work and returns from breaks and meal periods on time according to the posted schedule.

Education & Experience Required:

  • High School Graduate or GED
  • 1+ months related experience

Education and Experience Preferred:

  • Associates Degree (A.A./A.S.) in a related field
  • 7+ months related experience


This position is eligible for Full-Time Regular benefits. Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage. Medical, Dental, and Vision insurance is paid at a 100% by company for the employee coverage. We also offer Health Care FSA (HCFSA) and Day Care FSA (DCFSA). Employees have access to disability and AD&D insurance.  Employees are able to enroll in our 401k plan. Full-Time Regular employees accrue 8 hours of vacation and 8 hours of sick leave, on a monthly basis. Full-Time Regular hired employees also receive 11 paid holidays throughout the calendar year, 1 personal holiday, and 16 hours of volunteer time.

All benefits except 401k start the first of the month after 30 days of employment. Employees become eligible to contribute to 401k on the first of the month following 60 days of employment. 

EEO Statement
TSCU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.

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