Credit Union:

Seattle Credit Union

Region:

Remote

Closing:

8/31/2024

Learn More

Job Description:

JOB TITLE: Electronic Services Manager
Functional Area: Electronic Services
Department: Support Services
FLSA Status: Exempt
Seattle Credit Union is proud to be intentional in recruiting, hiring, and promoting a workplace that is inclusive. We are an Equal Opportunity/Affirmative Action Employer that celebrates our collective differences and encourages all to apply, including those with different background, disability, age, ethnicity, race, religion, gender identity, sexual orientation, national origin, or veteran status protected by applicable federal, state, or local law.
 
ABOUT THE ROLE:
Seattle Credit Union is dedicated to helping our members achieve financial prosperity by providing education and banking services that meet their personal goals. We are Inclusive, Inventive, and Invested. We are Seattle Credit Union – we build strong and trusting relationships in service of our Mission.
We are looking for an Electronic Services Manager, a leader who is driven to make a positive impact on the employee experience. You are a strategic thinker with a bias for action. You have a relentless pursuit of excellence while bringing others along. You do not settle for mediocrity and are comfortable with challenging the status quo. If you’re always looking for more efficient and innovative ways of working, and are thoughtful, intentional, and collaborative, we would love to talk to you!
The Electronic Services Manager will manage and lead a support services center of excellence team to meet the credit union’s strategy and business goals. The areas include debit and credit card programs, electronic payment systems, and ATM/ITMs. The manager will provide leadership and direction to the team and build strong relationships with all stakeholder partners to ensure successful execution of these programs for the credit union. This is an exciting opportunity to bring forth new ideas and see those ideas come to life!
 
WHAT YOU WILL DO:
  • Maintaining subject matter expertise on essential programs critical to the credit union.
  • Creating, implementing, and overseeing a comprehensive cards program, including an electronic payments system and ATMs/ITMs.
  • Mentoring and guiding a small team of subject matter experts.
  • Participating in key initiatives and projects and providing program expertise and experience.
  • Building processes and workflows, creating efficiencies and standardization.
  • Identifying, assessing, and measuring ongoing compliance and risk mitigation.
  • Reporting and recommending course correction based on performance data and trends.
  • Building business justification and presentations. Forecasting and anticipating future needs.
  • Collaborate with cross-functional partners/third-party service providers.
  • Ensuring potential risks are identified and collaborating with card processors to mitigate losses.
  • Creates and perpetuates a strong service and sales-generation mindset and culture.
  • Providing insights into rules and regulations impacting the electronic services functions.
  • Monitors and ensures card disputes are handled accurately and timely.
  • Monitors and ensures the credit card rewards program is appropriately maintained.
  • Acts as system administrator for key systems.
  • Ensures all team members maintain proficiency.
  • Ensures electronic services policies and procedures are kept current.
  • Ensures all appropriate employees are provided timely and relevant information to contribute to an effective electronic services program.
  • Participates in briefings to management and responds to audit/exam questions as needed.
  • Must have strong work ethic, effective interpersonal skills including excellent verbal and written communication, team and goal-oriented, professional attitude, work well under pressure, attention to detail, organized, flexible, honest, able to work in a fast-paced environment.
  • Leads others in a dynamic, positive way.
  • Other duties as assigned.
WHAT YOU WILL BRING:
Basic Qualifications:
  • High school diploma or GED.
  • Minimum of five years of work experience in the banking and credit union industry.
  • Minimum of 3 years leading others.
  • Advanced knowledge of Rules and Regulations for Credit, Debit, ATM, and EFT Programs.
  • Proficiency with Microsoft Office applications (Outlook, Word, Excel, PowerPoint).
  • Exercises an appropriate level of courtesy, tact, and professional communication with credit union employees, members, and vendors.
Preferred Qualifications:
  • AA or BA degree.
  • Minimum of five years of experience in card portfolio management, including EPS/ATM/ITMs.
  • Proficient with card services systems such as DNA, Client Central, and Architect.
  • Knowledge and understanding of the Credit Card Act, EFT, and Reg Z.
Working Conditions: 
  • This is a hybrid role with work performed remotely as well as in an office and/or branch environment in the Greater Seattle area of Washington State.
  • Team members may attend special off-hour meetings and seminars.
  • The nature of work may include prolonged periods sitting at a desk and working on a computer.
Benefits:
Seattle Credit Union supports and invests in our employees.  We offer many great benefits including zero contribution medical, dental, and vision plans for our employees.  Additionally, SCU offers a generous paid time off program as well as a 401k plan with a dollar-for-dollar employer match up to 5%.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.