Credit Union:

iQ Credit Union


Vancouver, WA



Job Description:

Essential Duties:

  • Fund direct loans: Credit Cards, Personal Loans and Vehicle loans escalate complex loans.
  • Consistently meet loan production standards as outlined by management.
  • Prepare designated loan documentation according to the policies and procedures of the Credit Union.
  • Verify accuracy of loan documentation prior to funding. Work closely with branch and Lending Contact Center staff.
  • Use resources including MyiQ, In-house FAQs, and other departmental procedures to research answers to questions. May recommend updates to procedures for efficiency and clarity.
  • Respond to basic questions from other departments regarding direct loan applications and CLD direct processing procedures; use judgement to determine if inquiries require escalation.
  • Promptly handles vehicle payoff requests. Learn to process Home Equity payoffs as needed.
  • Assist in processing basic help desk requests. Escalate complex tickets.
  • Contribute to conversations and team meetings in a positive and constructive manner.
  • Maintain knowledge and awareness of Credit Union products and services.
  • Maintain a thorough knowledge of and ensure compliance with Credit Union policies and procedures related to consumer loans. Maintain technical knowledge and awareness of federal and state laws pertaining to area of responsibility.
  • Demonstrate strong regulatory knowledge applicable to this position and understand and comply with government regulations with particular emphasis on the Bank Secrecy Act (BSA), US Patriot Act and related regulations.
  • Actively participate and fulfill expectations in the Credit Union Email Security Awareness Program as outlined in the Information Security Program Acknowledgement document.

Knowledge and Skills:


A minimum of six months of similar or related experience.


A high school education or GED

*Approved States Only For Remote:
Washington, Oregon, Arizona, Texas, Mississippi, Michigan.

iQ offers a total compensation package for our totally exceptional employees.

There’s a reason we’ve ranked as one of top workplaces in the Pacific Northwest for the past seven years. We listen to our employees and continue to provide benefits that make a difference.

Healthcare coverage

iQ pays 100% monthly medical, dental and vision premium for you AND your dependent children.

Saving for retirement

iQ matches up to 5.5% of your 401(k) retirement dollars.

Paid time off

iQ offers 11 paid holidays plus vacation and sick time accruals.
iQ encourages community involvement through paid volunteer opportunities.
iQ uniquely offers a paid Cultural Enrichment Day to increase awareness of the diverse communities we serve.

Investing in you

iQ offers a student loan repayment match up to $100 per month.
iQ supports you in advancing your education and knowledge through tuition reimbursement.
iQ offers an annual match to amplify your nonprofit giving.

See our full list of unique benefits: iQ23-BenefitsSummary2023.pdf (

iQ Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

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