Credit Union:

Verity Credit Union


Seattle, Washington



Job Description:

Verity is hiring for a Community Branch Manager at our Northgate branch location. At Verity, we empower our member’s financial lives and create vibrant communities. Since 1933, Verity has been a local member-owned credit union. We are also the only financial institution in the Pacific Northwest that is a part of the Global Alliance for Banking on Values (GABV).


How you can make a difference

The Community Branch Manager is the primary liaison between Verity and the community our branch serves. This position will fulfil Verity’s mission by creating meaningful relationships with individuals, businesses, and non-profits in the community, identifying opportunities for Verity to help build the strength and viability of the community, and building Verity’s reputation in the community. This position is responsible for building a strong team that reflects the needs of the community, driving business development and community engagement efforts, and ensuring the achievement of branch objectives and sales, service, and profitability goals. The Community Branch Manager will be collaborative, and relationship focused, thrive in a dynamic environment, and possess exceptional ability inspiring performance and delivering results by working through people.

We know it is more than just a job…

Verity has continued to maintain an open and positive work culture. We make sure people come first! Some ways we help employees live their best lives:

  • Base Pay: This position has a salary range of $67,602 (minimum) to $103,310 (maximum), with a midpoint of $82,648. Starting pay is offered based upon an applicant’s experience and education relevant to the position.
  • Commission / Incentive Pay: In Addition to regular pay, this position is eligible for monthly incentives based on the performance of the credit union.
  • Paid Time Off: All Verity employees receive 11 paid holidays per year, as well as paid time off (PTO is combined vacation and sick leave.) PTO starts accruing immediately at a rate of 20 days per year.
  • Benefits: Both full and part time employees (and their family) are eligible for medical, dental, vision, and basic life insurance, with a no cost option available for employee only coverage! Employees have the option to enroll in our 401k plan and receive an employer match up to 6%.
  • Other Benefits: This position is eligible for annual cash bonuses up to 1% and a 1% profit-sharing bonus to 401k accounts based on company performance.
  • Great Perks: Other Verity benefits include a wellness subsidy, a transportation reimbursement benefit and education reimbursement.


Community Engagement and Business Development

  • Create and deploy business development and community engagement action plans that lead to the achievement of branch goals
  • Cultivate relationships with local businesses and community organizations, and identify and provide support for community initiatives, events, and needs
  • Provide insight into how our operations and product offerings can serve the needs of the community, and how we can increase our engagement and impact within the community

Member Experience and Sales

  • Develop and deploy branch action plans that lead to the achievement of sales, service, and profitability goals
  • Create a culture where branch staff embrace Verity’s values and experience standards, successfully uncover member needs, and create trusted relationships with members and the community

Building and Developing Teams

  • Develop and empower a team that can successfully enhance members’ financial lives when the Community Branch Manager is pursuing outside relationships and initiatives
  • Recruit, hire, onboard, and develop branch team members who are self-motivated, resourceful, and capable of consistently delivering results
  • Hold regular team and one-on-one meetings, mentor staff toward professional growth goals, write and deliver timely performance reviews, and effectively resolve staff issues

Managing Risk

  • Maintain quality branch operations and effectively control risk while meeting service and growth goals
  • Demonstrate effective risk-based decision-making that mitigate controllable losses
  • Perform other job-related duties as assigned

Working Conditions

  • Attending the job during regular business hours is a requirement of this position
  • Some off-hour and off-site work, meetings, and events will be required



Education and Experience

  • Minimum of a bachelors degree or equivalent experience is strongly preferred
  • Experience in a financial institution or related experience is required
  • Experience in a position involving extensive public contact is required
  • Post-secondary course work in business, communications, and lending or equivalent experience is preferred

Knowledge, skills and abilities

  • Strong verbal, written, and interpersonal skills
  • Basic knowledge of credit union financial statements and other reports
  • Detail oriented and good organizational skills
  • Problem-solving skills
  • Ability to organize and prioritize to meet work deadlines
  • Ability to motivate and direct fellow employees
  • Extensive knowledge of financial industry regulations and standards
  • Ability to analyze and resolve employee relations conflicts
  • Knowledge of loan policies and procedures and fundamentals of lending concepts
  • Creating and managing annual budgets


Verity is committed to reasonably accommodating the physical aspects of the position. The following are normally encountered in this job:

  • Sitting or standing for long periods of time
  • Physical effort may be required to lift supplies or office equipment
  • Working on computers for a long period of time in an office environment
  • Visually recognize and verify funds for negotiability

Washington is an At-Will Employment State

Your employment is at will, meaning you are free to resign at any time, for any reason, with or without notice. Verity Credit Union is also free to conclude the employment relationship with you at any time, for any reason, with or without notice.

No statement or promise by a credit union representative or board member may be interpreted as a change in the at will policy, nor would it constitute an employment or other contractual agreement.