Credit Union:

OnPoint Community Credit Union


Portland, OR



Job Description:


  • Must be a self-starter and strongly motivated to develop thorough cross-training in multiple areas of Collections.
  • Works effectively in a team environment.
  • Acts as a liaison with members and outside agencies for questions or issues pertaining to past-due loans or negative balance accounts, and takes appropriate action with the approval of management.
  • Documents contacts with members accurately and completely to provide continuity in conversations and protection for OnPoint.
  • Accomplishes assignments and projects with general supervision and within tight deadlines.

Essential Functions

  • Analyze and apply sound collection techniques to reduce delinquencies and negative account balances.
  • Maintain accurate records of collection efforts by documenting actions in the collection systems.
  • Takes appropriate action as primary point of contact with members and outside agencies.
  • Exercises good judgment, initiative and tact during communication with members, outside agencies and other internal employees.


Knowledge, Skills and Abilities

  • Provide professional, high-quality service to members.
  • Knowledge of laws and regulations within the collections field
  • Knowledge of fiduciary and membership needed in order to audit documentation for accuracy.
  • Contribute to a sense of teamwork and purpose within the department.
  • Initiate operational efficiencies.
  • Compliance with all security and confidentiality policies and procedures.
  • Manages time and resources to ensure all work is completed accurately and on schedule.
  • Effective verbal and written communication skills, ability to document procedures.
  • Independently identify, analyze, and resolve member issues.
  • Understanding of credit union operations, procedures and applicable regulations.
  • Highly organized and ability to effectively multi-task.


  • High School Diploma or equivalent required.
  • Minimum of one year of successful work experience in a financial institution.
  • Knowledge of FDCPA guidelines strongly desired.
  • Strong verbal and written communication skills.
  • Prior collections experience preferred.