Collections Specialist I

• Must be a self-starter and strongly motivated to develop thorough cross-training in multiple areas of Collections.
• Works effectively in a team environment.
• Acts as a liaison with members and outside agencies for questions or issues pertaining to past-due loans or negative balance accounts, and takes appropriate action with the approval of management.
• Documents contacts with members accurately and completely to provide continuity in conversations and protection for OnPoint.
• Accomplishes assignments and projects with general supervision and within tight deadlines.

Essential Functions

• Analyze and apply sound collection techniques to reduce delinquencies and negative account balances.
• Maintain accurate records of collection efforts by documenting actions in the collection systems.
• Takes appropriate action as primary point of contact with members and outside agencies.
• Exercises good judgment, initiative and tact during communication with members, outside agencies and other internal employees.

Knowledge, Skills and Abilities

• Provide professional, high-quality service to members.
• Knowledge of laws and regulations within the collections field
• Knowledge of fiduciary and membership needed in order to audit documentation for accuracy.
• Contribute to a sense of teamwork and purpose within the department.
• Initiate operational efficiencies.
• Compliance with all security and confidentiality policies and procedures.
• Manages time and resources to ensure all work is completed accurately and on schedule.
• Effective verbal and written communication skills, ability to document procedures.
• Independently identify, analyze, and resolve member issues.
• Understanding of credit union operations, procedures and applicable regulations.
• Highly organized and ability to effectively multi-task.

• High School Diploma or equivalent required.
• Minimum of one year of successful work experience in a financial institution.
• Knowledge of FDCPA guidelines strongly desired.
• Strong verbal and written communication skills.
• Prior collections experience preferred.