Job Description:

YOUR PURPOSE
Responsible for administering the collateral protection insurance process, payment protection insurance claims/services, and total loss vehicle administrative functions. Position will also support some inbound collection calls when the department is short-handed.

 

YOU ARE RESPONSIBLE FOR
 

Administrative

• Print weekly CPI (collateral protection insurance) reports and administer the process: recalculate payments after premiums post, make payment adjustments after premium refunds post, and coordinate with members, vendors, and insurance companies to resolve issues.
• Acts as custodian for documents related to these activities, mail correspondence, receive payments and credit member accounts.
• Maintain a clean and organized work area to ensure information remains secure and confidential.

Member Focus

• Serves as the point of contact to oversee our payment protection insurance and supports members throughout the claim process and providing the necessary follow-up for the member to finalize the claim.
• Process total loss insurance claims.  Work as a liaison between insurance companies and members and as necessary, impound issues.
• Responsible for maintaining an up-to-date and comprehensive knowledge of all related policies, procedures, products, rules and regulations affecting the Credit Union and Collections Department.
• Constantly seeking workflow improvements and sources for automation so as to increase efficiencies.

SUCCESS LOOKS LIKE

• Resourceful, proactive, and has the ability to maintain confidentiality of records and information.  Actively displays diplomacy, tact, and professionalism in actions and appearance.
• Must understand credit union policies, procedures, systems and processes of the Collections Department.
• Relay a cooperative and positive attitude toward members and credit union staff.
• Technologically savvy, competent and able to use Microsoft products (i.e., Outlook, Word, Excel, Publisher, FrontPage), XP system and Nautilus.
• Organized, dependable, attentive to detail, a self-starter and professional.

ABOUT THIS JOB DESCRIPTION

The statements in this job description are intended to describe the essential functions and minimum qualifications for this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required. Job descriptions are not intended, nor do they create an employment contract and are subject to change at any time to accommodate business necessity. The Credit Union maintains its status as an at-will employer where applicable. In support of Horizon CU’s goals employees may perform other duties as assigned and all employees are expected to:

• Exemplify our CORE Values.
• Promote teamwork and collaboration.
• Provide our members with the highest quality service.

COMPENSATION

At Horizon Credit Union, we believe in attracting and retaining talented team members who embody our CORE Values of Capability, Optimism, Responsibility and Empathy. Our pay values are reflected in our compensation philosophy which rewards individual performance and the potential to contribute to our teams’ overall success long-term.

The full pay range for this position across all the states in which we hire is $23.90-$35.85/hour.  The figures shown represent the minimum and maximum range for this role. Individual offers are made dependent upon a candidate’s experience, education, and skill level.

 

BENEFITS, PERKS AND OTHER GOOD STUFF

We know there’s more to life than just a job.  Our benefits are designed to help support our employees and their well-being. Take a look at what we have to offer:

· Medical, Dental, & Vision Insurance for employees & their families

· Paid Group Life and Disability Insurance

· Employee Assistance Program

· Tuition Reimbursement Program

· 401K Retirement Savings

· Employer 401K Retirement Contributions & Matching upon eligibility

· Discretionary Annual Incentive Bonus based on eligibility criteria

· Paid Time Off per Full Calendar Year

· 10 hours of PTO per month

· Paid Birthday Holiday

· 2 Paid Wellness Days

· 24 hours of Paid Volunteer Time

· 11 Paid Holidays

· And More!

EXPERTISE YOU NEED

Education & Experience

• Minimum of two plus years’ administrative experience preferable in a financial institution.  Three years of experience working within a collections environment is preferred.  Consideration will be given to related experience and/or training.
• High school diploma or GED certificate.

Capabilities

• Working knowledge of most MS Office applications.
• Enthusiastic and proactive.
• Strong attention to detail and ability to focus.
• Strong oral and written communication abilities.
• Solid technical and problem-solving skills.
• Ability to read and comprehend simple instructions.
• Ability to organize workload to meet schedules.
• Able to use all related computer equipment and applications.

ABLE TO

To perform the essential functions of this position an employee must be able to meet the following workplace demands: ability to converse with others, detect sound, identify and detect objects, count, read, write, operate a computer, handle and feel objects, reach with hands/arms and be stationary and/or stand and/or move for long periods of time. Occasionally an employee will lift/pull/push and carry up to 25 to 50 pounds, stoop, kneel, crouch, crawl, climb and be able to maintain balance doing these activities. Position requires sound reasoning, good judgment and ability to apply knowledge toward work activities. The noise level is moderate and typical of a normal office environment. In accordance with the Americans with Disabilities Act, Horizon Credit Union will provide reasonable accommodation/s to qualified individuals with disabilities to perform the essential functions, unless such accommodations would cause the employer an undue hardship. To request an accommodation, please contact Human Resources.