Collection Officer

Job Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Collect delinquent accounts through telephone calls, letters, and notices
• Initiate legal proceedings when necessary
• Work with loan servicing manager(s), attorneys, and attorneys’ assistants to resolve accounts
• Track and report on collection activity
• Coordinate the repossession of assets, work with insurance for filing claims and other tasks related to collections of funds on write off accounts.
• Manage a member list of outstanding accounts
• Work on month end write offs and recoveries to meet hard deadlines
• Excellent organizational, interpersonal, and communication skills
• Proven ability to promote a positive and cooperative environment with members
• Proven ability to establish and maintain productive relationship with coworkers
• Excellent analytical and problem-solving skills
• Recommend collection actions or negotiate payment plans with member whose accounts are in the arrears
• Excellent time management and prioritization skills
• Represent the credit union in a courteous, honest and professional manner and maintain confidentiality with all member and critical data.
• Adhere to Loan Servicing policies, procedures and regulations.
• Perform other duties as assigned.

PERFORMANCE STANDARDS:

Performs assigned duties with minimal direct supervision once proper training is completed.

COMPUTER SKILLS:

To perform this job successfully, an individual should be proficient in Microsoft Office Products and other Database software.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Familiarity with the credit union systems, preferred.
• Excellent communication skills, customer service, verbal and written communication.
• Previous collection experience with at least two-year background.

EDUCATION and/or EXPERIENCE:

High School diploma or equivalent required.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee will operate in a general office environment, using office equipment such as a phone and a computer. The employee must be able to bend, squat and lift occasionally when accessing storage.  Standing or sitting for extended periods of time.
• The noise level in the work environment is usually quiet to moderate as compared to a private office with light foot traffic and office equipment. The employee must be able and willing to interact frequently with the public.

NOTE: Job descriptions are not intended, and should not be constructed to be exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with the job.

The credit union is an Equal Opportunity Employer. Background reviews, including criminal and credit histories conducted prior to selection.