Business Support Specialist

Essential Functions:

•  Provides professional, world-class service to our members and fellow employees regarding OnPoint’s business accounts and deposit services.
• Guides employees through business procedures and researches and resolves complex issues.
• Understands all technical components and functionality relating to business deposit services to include online banking, merchant services, account analysis, remote deposit capture, and ACH.
• Actively participates in the facilitation of quarterly Business Membership and Business ORB classes.
• Complies with all security, confidentiality, and internal control procedures
• Performs audits to ensure accuracy among business applications, signer changes, IOLTA and ongoing maintenance. Makes corrections as needed.
• Ensures all work is completed accurately and on schedule
• Provides input and solutions to increase operational efficiencies.
• Welcomes a challenge and is able to accomplish assignments and projects with minimal supervision and within tight deadlines.
• Performs other duties as needed/assigned to support the business deposit program.

Knowledge, Skills and Abilities:

• Thorough knowledge of business products, services and procedures to include ACH, remote deposit capture, merchant services, account analysis and online banking.
• Ability to use and adapt to changing technology and systems
• Effective verbal and written communication skills, ability to document procedures
• Ability to independently identify, analyze, and resolve operational and member issues
• Strong understanding of credit union operations, procedures and applicable regulations
• Proven accuracy, thoroughness, analytical and organizational skills in completing work assignments.
• Demonstrates compliance with all banking regulations and understands NACHA rules.
• Acts with professionalism and possesses a service-focused attitude/philosophy.
• Proven attention to detail and ability to prioritize multiple tasks while meeting deadlines.
• Proficient Microsoft Office skills, specifically Word, Excel, and Outlook.

• High school graduate or GED required
• Bachelor’s Degree in Finance, Business or related field preferred.
• 2-4 years’ experience in a financial institution directly dealing with business relationships, products and services.
• Experience working with fiduciary accounts, deposit regulation and IRS Tax Reporting a plus.