Branch Manager I

Job Description:

Performs all management functions at assigned branch including supervision of all staff and operational activities of the branch. Develops and coaches personnel in branches to increase member loyalty, organizational and branch sales and expand member relationships.

Essential Functions & Responsibilities:
40% Recruits, hires, trains, coaches and motivates a highly qualified staff sufficient to meet the daily operational needs of the areas assigned. Establishes and maintains objective accountability measurements and evaluates performance on all direct reports. Creates and maintains a coaching culture to consistently strive toward the highest level of employee achievement and performance
in building Member Loyalty.

20% Assures members are being provided with exceptional experiences and that their needs are being promptly met. Works with staff to identify and propose process improvement/efficiencies to yield a higher return on member loyalty and credit union resources. Personally works to develop member rapport and handles escalated member issues or concerns.

15% Stays current on applicable regulations, credit union policies and guidelines, operational controls, safety measures, service and security procedures to ensure compliance throughout assigned areas of the Credit Union. Encourages active understanding of regulations and credit union guidelines among staff. In conjunction with Facilities, Security and Marketing, maintains the appearance, maintenance, and security of the branches and/or departments assigned.

10% Actively participates and maintains communications with the rest of the credit union; prepares and submits standard reports. Regularly attends scheduled management meetings, training sessions, and remains up to date on financial issues.

10% Takes an active role in assisting the credit union achieve its strategic goals. Provides leadership to assigned staff and may serve on a goal or project team. Represent Rogue Credit Union in community involvement activities and encourages staff to do the same.

5% Proactively performs other duties as needed or assigned.