Credit Union:

Frontier Credit Union


Challis, Idaho



Job Description:

Essential Functions:

  • Leads the team to achieve branch profitability; creating revenue through the process of cross-selling, deepening member relationships, and strengthening member loyalty
  • Responsible for the daily operations of the branch, ensuring all functions are completely and properly performed
  • Security, risk and regulatory policies and procedures are followed
  • Develops and maintains a positive and inclusive work environment. Leads by example and serves as a trustworthy leader
  • Support team members conducting outside sales to acquire new business, to include but not limited to Treasury Management/Relationship Development and lending departments
  • Executes established operational goals and ensures that credit union-wide plans are complemented and supported
  • Coaches and develops team members. Motivates individuals to be successful at work (i.e. provide exemplary service, demonstrate accuracy, and achieve sales and referral goals)
  • Maintains knowledge of and educates team on all products, services, technology, policies, and procedures.
  • Ensures branch is staffed effectively. Functions as a Member Service Representative/Teller, as needed
  • Assists internal and external members with escalated issues; utilizes sound problem resolution skills, and maintains a comfortable and productive work environment
  • Responsible for hiring, training and continuous development of branch team members
  • Maintains thorough team member documentation, writes, and issues performance reviews and disciplinary documents
  • Conducts meetings to ensure important information is communicated timely to team members
  • Carries out supervisory responsibilities in accordance with the organization’s policies and applicable State and Federal laws
  • Provides exceptional internal and external member service
  • Consistently makes positive contributions to meet/exceed personal, team, and organizational goals
  • Understands and complies with all Credit Union Policies and Procedures, State and Federal laws and regulations, and adheres to requirements set forth by the Bank Secrecy Act (BSA)
  • Completes other assigned duties commensurate with position
  • Bachelor’s degree in related discipline and a minimum of 2 years of financial institution experience or the equivalent combination of education and experience
  • Prior experience in a frontline position is required.
  • Experience leading a team is required
  • Demonstrated ability to cross-sell
  • Demonstrated ability to train and coach others in job duties and engage all others to function at expected levels
  • Friendly and outgoing with strong interpersonal and public relations skills; Communicates with courtesy, tact, and diplomacy in person and over the phone; exercises discretion on credit union matters
  • Possesses excellent judgement, creative problem-solving; Able to explain reason and process of resolution
  • Performs job independently with limited supervision; works effectively on own and as part of team
  • Ability to read and carry out various written instructions and follow verbal directions
  • Calmly and professionally handles different personalities from diverse cultures at various levels within and outside of the organization and demonstrates highest levels of member service
  • Promotes and applies the highest professional and ethical standards, and fair treatment of others
  • Demonstrates extreme accuracy, efficiency and quality, effectively handles multiple tasks and changing priorities