Innovation & Operations Council Agenda

Join your peers for the new GoWest Innovation & Operations Council where you’ll have an opportunity to connect on new and innovative uses of technology while strategizing for operational efficiency and optimizing member experience.  Is technology a cost or investment? What are the key things to think about when investing in technology?  In April we’ll explore those questions and more as David Carlson, MANTL, presents Strategies for Taking Tech Investments to the Next Level.

Then, hear from credit union leaders on their journey to establishing an innovation team.  You’ll learn how one credit union built an internal innovation team to:

• Provide a first-rate member and employee experience;
• Focus on enterprise change and project management; and
• Improve organizational process and more effectively manage and administer key vendor partnerships and systems.

Review the Innovation & Operations Council Session One agenda below.