Collectors Council Agenda
This session will focus on: The first half of the session, discover new technologies improving efficiency and customer engagement for collection departments and best practices for leveraging new tools. In the second half, learn how to implement these new ideas and hear how leveraging data analytics in tandem with empathy creates debt collection success stories.
Review the Collectors Council Session Two agenda below.
Welcome & Intro of Agenda
Layna Officer, Director of CU Leadership & Talent Development
Session 1: Leveraging technology as a Collections Tool
Chris Harline, Eltropy
Session 2: Panel Discussion: Common trends and collection solutions
Matthew Westfall, Member Solutions Manager, Seattle CU
Chris Benson, VP Collections/Member Solutions, Ent CU
Session 3: FWW
Margot Seitz
Jon Himes
Holly Hayman
Closing & Good of the Order
Layna Officer, Director of CU Leadership & Talent Development