Collectors Council Agenda
Join your peers in the collector’s space as we discuss the role of being a collector and protecting credit union assets while assisting members in navigating their financial journey.
Remain current and skilled with the ever-changing consumer collection landscape as you hear from experts in the collector’s field discuss best practices for managing and prioritizing accounts.
Next, you will hear a refresher on consumer law and have opportunities to ask legal experts deeper questions around current trends you are facing.
Last, what is better than having an opportunity to collaborate with one another and hear your personal expertise? We will take time to connect and get to know one another better to bring the cooperative spirit to life.
Review the Collectors Council Session One agenda below.
Intro
Layna Officer, Director of CU Leadership & Talent Development
Rich Mohr, Director of CU Development
Legal Expert Update — Bankruptcy
Michelle Bertolino, Attorney, Farleigh Wada Witt
Break
Breakout Sessions
Collaborate & Engage
Closing & Good of the Order
Layna Officer, Director of CU Leadership & Talent Development
Rich Mohr, Director of CU Development