Credit Union:

TwinStar Credit Union

Region:

Lacey, WA

Closing:

6/13/2024

Learn More

Job Description:

Location

Remote

Status

Full-Time Regular, Non-Exempt

Pay Range

The full pay range is $23.14-$34.71 hourly. Depending on experience and qualifications.

We offer a bilingual differential for employees who can assist our members’ financial needs in a second language. Proficiency is subject to passing a standardized verbal assessment. Currently approved languages are Korean, Russian, Spanish, and Tagalog.

Applicants are encouraged to apply by June 13th, 2024 5:00 PM PST.

We are seeking a Licensed Financial Advisor Assistant to join our team! This position manages all details of clients, prospects and vendors in the Client Relationship Management (CRM) system. Ensures all required disclosures and transaction documentation is complete. Interacts daily with clients, process client requests and answer basic client inquiries.

Visa sponsorship not available.

Contact us at 800.258.3115 with any questions or request for accommodation.

Requirements

Responsibilities:

  • Interacts daily with clients, process client requests and answer basic client inquiries in a timely manner. Addresses inquiries to appropriate areas.
  • Manages account setup from submission of application to client delivery, which includes preparing all paperwork, tracking account status, fulfilling missing requirements, ensuring account/policy is issued, funds are received and that the client’s file is complete for compliance needs.
  • Documents all contact and actions taken with client in CRM, including all details of clients, prospects and vendors. Reviews the CRM dashboard daily, and identify items that need to be addressed and handled, confirm the task is completed and record notes in CRM.
  • Coordinates the preparation of financial plans, annual or quarterly reviews and other ad-hoc client meetings material.
  • Discusses and organize follow-up steps with the advisors or firm principals after client meetings.
  • Executes equity, fixed income, mutual fund and variable annuity transactions under the direction of the firm principal or advisors. Ensures RMD’s and Advisory reviews are done annually.
  • Executes trades as directed by the Financial Advisors.
  • Files statements, client information and other related documents.
  • Manages phone calls, faxes and emails from clients and take action needed in response to inquiry. Communicate actions taken to advisor and record in Contact Management System.
  • Insures that all required disclosure and transaction documentation is complete.
  • Maintains security and insurance records.
  • Maintains the client referral program by coordinating next steps and providing required advisor/principal support.
  • Participates in the development of annual audit plans.
  • Populates and maintains accurate client data in client relationship management database.
  • Prepares balance sheets, investment allocation summaries, meeting agendas, charts, graphs and added services. Prepare client files for meetings with Financial Advisors.
  • Prepares and inputs data into retirement plan forms and asset allocation programs.
  • Schedules appointments for the Financial Advisors.
  • Sends outgoing wires.
  • Verifies cash balances for systematic withdrawal program.
  • Takes securities and insurance applications and opens securities and insurance accounts as requested.
  • Monitors continuing education requirements for advisors, principals and team members.
  • All other duties as assigned.

Education and Experience Required:

  • High School Diploma or GED
  •  5 + years’ related experience in a support role in securities, insurance, and/or financial services

Education and Experience Preferred:

  • Associates Degree in Business or related field of study.

Certifications Required:

  •  Series 7, Series 66 or Series 65 & Series 63, and Insurance License.

Knowledge, Skills and Abilities:

  • File accurately and maintain department records.
  • Perform duties accurately and with attention to detail.
  • Knowledge of securities and insurance regulations which apply to assigned level of responsibility.
  • Skilled in written and oral communication.
  • Effectively research job related situations and finding solutions.

Benefits

This position is eligible for Full-Time Regular benefits. Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage. Medical, Dental, and Vision insurance is paid at a 100% by company for the employee coverage. We also offer Health Care FSA (HCFSA) and Day Care FSA (DCFSA). Employees have access to disability and AD&D insurance. Employees are able to enroll in our 401k plan. Full-Time Regular employees accrue 8 hours of vacation and 8 hours of sick leave, on a monthly basis. Full-Time Regular hired employees also receive 11 paid holidays throughout the calendar year, 1 floating holiday, 16 hours of self-care time, and 16 hours of volunteer time.

All benefits except 401k start the first of the month after 30 days of employment. Employees become eligible to contribute to 401k on the first of the month following 60 days of employment.

EEO Statement
TSCU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.