TAPCO Credit Union Welcomes Jessica Rein as Vice President of Member Experience

TAPCO Credit Union has named Jessica Rein as Vice President of Member Experience. She brings 19 years of credit union experience to this role, with a strong focus on operations, training, digital engagement, and member service.

In her new position, Rein will oversee the development and implementation of initiatives that enhance the member experience across TAPCO’s Washington branches, contact center, and digital channels.

Prior to joining TAPCO, she served as Branch Operations Manager at Kitsap Credit Union, where she led teams through strategic process improvements, staff development, and enhanced service delivery.

“We’re excited to welcome Jessica to TAPCO,” said Justin Martin, TAPCO’s President and CEO. “Her deep expertise in member experience, combined with her people-first leadership style, will help us continue delivering exceptional service that reflects our commitment to the communities we serve.”

Throughout her career, Rein has specialized in optimizing retail banking operations, coaching high-performing teams, and aligning service strategies with member needs. She is passionate about building inclusive member journeys and implementing thoughtful improvements that strengthen engagement across all channels.

Rein earned her Bachelor of Science in Business Management from Western Governors University.