Training Coordinator

• Conduct new hire onboarding and training.
• Coordinate training schedule with the hiring and training demands on the credit union.
• Works with management, supervisors and employees to gain knowledge of work situations
• Requiring training and to better understand changes in policies, procedures, regulations, and credit union initiatives.
• Determine instructional methods such as individual training, group instruction or meetings. Develop methods based on the needs of training and staff by creating training aids such as tutorials, handbooks and presentations.
• Assist managers with questions concerning “how to” execute specific tasks.
• Test trainees to measure progress and to evaluate effectiveness of training.
• Stay up to date on the most current policies, procedures, operating systems and regulatory compliance requirements to provide accurate information to staff.
• Work with management to define training needs of the credit union.
• Develop testing to measure the effectiveness of the training and measure employee(s) progress. Determine if objectives of the training sessions are being met.
• Generate monthly training reports for courses taken by staff.
• Assist managers in monitoring and maintaining learning measurement criteria to ensure that training content addresses performance gaps.
• Perform other duties as assigned by management.
• Participate in required meetings and training.
• Responsible for complying with all laws, statutes, rules, and regulations that govern the credit union, including but not limited to all components of the Bank Secrecy Act provisions of the US Patriot Act.

Job Experience: Minimum two years training experience in a similar or related role in a financial institution (Credit Union preferred).

Software Skills: Excellent computer skills with knowledge of Microsoft Office software.

Physical Demands: Required to sit for extended periods and occasional walking to provide member services. Required to lift up to 50 lbs. (coin bags). Noise levels are moderate to high in immediate area, and a standard hearing range is necessary to communicate by telephone and in person with staff and members.

Work Conditions: Regular work day with occasional overtime. Ability to travel to branch locations. Exposed to potentially hazardous conditions (robbery).

Other Skills: Strong organizational and analytical skills required to resolve member/staff questions or problems. Must maintain a high degree of accuracy in handling cash, balancing a cash drawer, and entering member transactions into the computer. Must demonstrate excellent written and oral communication skills. Strong interpersonal skills to represent the Credit Union professionally and positively to members and to interact daily with staff and management. Ability to exercise judgment and maintain confidentiality in dealing with membership and staff. Ability to complete or resume tasks despite interruptions.