Payment Operations Manager

Job Description:

This position is fully remote, with up to four sponsored trips to Eugene, Oregon each year. The yearly salary ranges from $88,000 to $110,000.

The Payment Operations Manager (E-Services Support Manager) manages electronic, check, ACH, and wire processing, focusing on quality and smooth user experiences while leading the E-Services Support team. They serve as the subject matter expert and stay updated on payment trends to keep OCCU relevant and recommend actions to leadership. The manager understands OCCU’s money movement use cases and serves as the product manager for related projects, championing user experience in complex initiatives like digital transformation and system conversions.

This role oversees team management to deliver quality service, including feedback sessions, motivation, team development, process optimization, task automation, and digital improvement. You will support the Digital Evolution Roadmap by implementing payment functionality, maintaining program controls, and monitoring procedures. Handle daily transactions like bill payments, check deposits, ACH transfers, wires, and member adjustments. Balance general ledger accounts daily and verify electronic channel GLs monthly. Assist with audit preparations and address findings promptly.

This position requires five years of experience in the financial sector, with expertise in EFT, NACHA, Wires, ACH, or Accounting. Additionally, three years of management experience, including mentoring, is required. NACHA / Accredited ACH Professional certification is required. Experience in project management, agile methodologies, or reconciliation is preferred. An associate degree or proven experience driving measurable business outcomes is also necessary.

OCCU offers a comprehensive compensation and benefits package, including low-cost medical, dental, and vision insurance, a 401(k)-retirement plan with employer match, paid time off in addition to 12 paid holidays, tuition reimbursement for eligible education and training, and company-paid long-term disability.

OCCU is an Equal Opportunity Employer, and qualified candidates are encouraged to apply online by submitting their resume and cover letter detailing their qualifications and experience.