Credit Union:

Central Willamette Credit Union

Region:

Albany, OR

Closing:

10/31/2025

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Job Description:

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES 

Collections and Account Management (40%)

  • Aggressively collect delinquent loans and negative accounts in accordance with the Fair Debt Collection Practices Act and Credit Union policy to maintain acceptable delinquency and loss ratios.
  • Perform payments, payment adjustments, and transactions on behalf of members.
  • Assist members with alternate payment arrangements, extensions, and special relief provisions.

Member Communication and Support (25%)

  • Handle incoming phone calls professionally and resolve member concerns effectively.
  • Communicate Credit Union Loss and Reaffirmation policies to members filing for bankruptcy.
  • Promote and cross-sell Credit Union products and services.

Collaboration and Team Support (15%)

  • Cooperate with co-workers to create a positive working environment.
  • Assist with coordinating and performing training for department staff.
  • Work directly with outside vendors, including attorneys, repossession agents, and collection agencies.

Reporting and Documentation (10%)

  • Maintain detailed collection records, both written and computer-generated.
  • Prepare periodic reports on collection activities and monthly, quarterly, and annual reports for management.

Policy Compliance and Process Improvement (10%)

  • Maintain familiarity with Credit Union policies, procedures, and state/federal laws related to collections.
  • Assist with developing departmental procedures and making charge-off recommendations.