Credit Union:

SELCO Community Credit Union

Region:

Springfield, Oregon

Closing:

9/1/2025

Learn More

Job Description:

Join our Team as a Collections Support Associate!

 

As a member-focused credit union, we’re looking for new team members who have a desire to help others. Whether empowering people to reach their goals in person or behind the scenes, our employees share a commitment to creating meaningful relationships with our members and community. We’re also a fun place to work, and we offer competitive pay, professional development, and great benefits! To learn more about SELCO, view the full position description, and apply, please visit https://www.selco.org/join/careers!

We are currently looking for a full-time non-exempt Collections Support Associate to join our team!  In this role, you will provide administrative support to the Collections Department team.

This position will work onsite at our Corporate Headquarters location in Springfield, Oregon. The Collections Support Associate is only eligible for in office arrangements. The successful candidate will need to be available to work Monday through Friday 8:30am to 5:30pm.

 

COMPENSATION

Base Salary: The full salary range for the Collections Support Associate position is $19.05 to $28.75 per hour, with new hires generally starting between $20.65 to $23.90 per hour, based on relevant knowledge, skills, education, and experience.

Annual Incentive: In addition, all SELCO team members receive an annual incentive based on how well SELCO meets the prior year’s strategic business goals. This incentive is calculated using the team member’s prior year eligible earnings and ranges from 0%-12% (with the average payout over the last five years being 11.07%).

 

BENEFITS

Our team’s well-being is a priority, and we’re proud to offer a comprehensive and holistic benefits package for team members and their families.

  • Medical, dental, vision, long-term disability, and life insurance
  • 401(k) retirement plan (with guaranteed employer contributions)
  • Paid time off for personal and volunteer hours, as well as 10 paid holidays per year
  • Additional programs and benefits include wellness and educational reimbursements, an employee assistance program, discounted rates on select SELCO services, and more.

Check out our complete benefits list here!

 

POSITION DETAILS

Essential Functions include (please see the position description for a comprehensive list):

  • Provide administrative support in a variety of tasks including, but not limited to, handling incoming and outgoing mail, account reconciliation, and document management.
  • Assist with the coordination of development, implementation and maintenance of Collections-related systems, procedures, and programs.
  • Act in the capacity of and provide support for all positions as needed.
  • Maintain thorough electronic documentation of individual collection activities or issues.

Required Skills and Abilities include (please see the position description for a comprehensive list):

  • Exceptional customer service skills by using the GVAL-HI approach to providing service. Greet people. Value them. Ask how you can help. Listen. Help them. Invite them back.
  • Excellent communication and presentation skills in person, over the phone, and in writing including through electronic channels.
  • Sophisticated computer and software skills, including Microsoft Office 365 applications.
  • Possess a good understanding of computer transactions needed to perform operational tasks with the ability to read histories and interpret account activity.
  • Possess a good understanding of banking and general state and federal laws related to financial privacy, fair lending, collections, bankruptcy, and any other applicable laws or regulations.

Required Education and Experience

  • High school diploma or equivalent; and
  • At least six (6) months of customer service experience; and
  • Must be bondable.