Credit Union:

Pacific NW Federal Credit Union

Region:

Portland, OR

Closing:

11/30/2025

Learn More

Job Description:

Pacific NW Federal Credit Union in Portland, OR is seeking a Call Center Specialist / Teller to support members in our NE Portland branch and on the phone. Is working for an established financial institution that cares about its members appealing to you? Are you a friendly, detail-oriented person with previous experience in call center, banking, or cash handling? If so, please continue reading!

This position earns a highly competitive rate starting at $21 – $24 per hour We provide exceptional benefits and perks, including 4 weeks paid time off (PTO), participation in our health plan after 30 days, a 401(k) with company match after 6 months, paid life, LTD & AD&D insurance, paid holidays, paid volunteer time, and loan discounts. If this sounds like the right opportunity for you, apply today!

ABOUT PACIFIC NW FEDERAL CREDIT UNION

We are a financially strong and growing not-for-profit full-service financial institution that has been in business since 1942, with three branches in the greater Portland, Vancouver, and Hood River areas. Our mission is to be our members’ “financial partner for life,” and we show our commitment by giving back to our community through financial literacy events and education.

As a smaller credit union, we are able to personalize the experiences of our members, which is how we retain loyalty. Many of our members have been with us for generations!

A DAY IN THE LIFE OF AN IN-BRANCH CONTACT CENTER SPECIALIST

As a Contact Center Specialist / Teller, you will be critical part of our member service team that provides an excellent member experience for our members in person at our NE Portland branch, over the phone, and online. You will be reporting to the Member Service Operations Manager and working closely with other member facing departments. Your responsibilities include:

  • Welcoming members and providing helpful information concerning credit union products and services
  • Assisting members and potential members with their requests; answering questions about products and services and resolving problems that are within your authority to resolve.
  • Providing back-up assistance in branch as needed.
  • Assuring that member information and documents are maintained and stored appropriately

You will get great satisfaction out of helping members with their financial needs and contributing to our mission to be our member’s “financial partner for life”.


CONTACT CENTER SPECIALIST QUALIFICATIONS

  • One year to three years of similar or related experience
  • Strong multitasking abilities with a proven capacity to shift focus quickly and efficiently across diverse responsibilities
  • Strong communication skills; courtesy, tact, and diplomacy
  • The ability to de-escalate upset members/customers

Are you enthusiastic, organized, detailed and reliable? Are you looking for fulfilling work that is more than just a job to you? If yes, we want to hear from you!

CONTACT CENTER SPECIALIST WORK SCHEDULE

This position is expected to work 40 hours per week, Monday through Friday.

ARE YOU READY TO JOIN OUR OPERATIONS TEAM?

If you feel you’ll be perfect as our Contact Center Specialist, apply now using our initial 3-minute, mobile-friendly application.

Location: 97220

Pacific NW Federal Credit Union is proud to be an Equal Opportunity Employer. We respect individual differences, value diversity, and practice inclusivity. We do not discriminate on the basis race, color, religion, national origin, sexual orientation, gender identity or expression, pregnancy, marital status, disability, genetic information, age, protected activity, parental status, military service, or any other non-merit factor.